Bandana Dahal
Cyprus
Summary
Hospitality professional with extensive experience in delivering top-notch guest services and maintaining smooth front desk operations. Known for strong attention to detail and commitment to ensuring pleasant guest experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes. Proficient in managing reservations, handling guest inquiries, and resolving issues promptly.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Hilton Hotel And Resorts
02.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
Cashier Helper
Zara Clothing
01.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
Call Center Representative
Nepal Telecommunication
10.2019 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
BBA - Business Administration
City Unity College
Cyprus06-2024
Skills
- Room availability
- Hospitality services
- Problem-solving skills
- Reservations
- Revenue management
- Multitasking
Timeline
Hotel Front Desk Receptionist
Hilton Hotel And Resorts
02.2024 - Current
Cashier Helper
Zara Clothing
01.2023 - 01.2024
Call Center Representative
Nepal Telecommunication
10.2019 - 01.2020
BBA - Business Administration
City Unity College
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