Aphrodite Constantinou
Cyprus
Summary
A results-driven and dedicated Lead Generator with over 20 years of experience in the insurance industry. Adept at both independent and collaborative work, with a strong focus on meeting goals and maintaining high-quality standards. Highly skilled in office administration, interpersonal communication, and effective time management. A proactive professional with a proven track record of generating quality leads and exceeding targets. Experienced in fast-paced environments, with exceptional organizational skills and the ability to adapt to new challenges while contributing to the organizational brand.
Overview
29
29
years of professional experience
Work History
Lead Generator
Platinum Life
Johannesburg
01.2002 - 01.2024
- Initiated contact with potential customers and existing clients through calls, referrals, and email outreach to assess and fulfill their insurance needs
- Exceeded monthly referral targets using strong interpersonal and persuasive skills
- Scheduled and conducted follow-up calls to discuss products and services, generating valuable referrals from clients and prospects
- Engaged with a wide range of professionals to promote financial services and build relationships within the assigned territory
- Demonstrated a professional, persuasive demeanor to gain customer trust and confidence
- Contributed to team objectives in a high-volume, fast-paced environment,generating approximately 100-200 daily referrals
- Analyzed customer needs and recommended appropriate products and services.
- Identified and qualified potential customers through outbound calling.
- Created and maintained a database of leads for follow-up by sales team.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed, tested, and refined call scripts to enhance the effectiveness of outbound communications
- Worked independently with minimal supervision, delivering consistent results
Call Centre Supervisor/Lead Generator
Platinum Life
Johannesburg
01.2005 - 10.2009
- Supervised call center team operations, liaising with managers and organizing team-building events
- Led efforts to generate high-quality referrals from existing clients while testing prospective products and capturing valuable data
- Demonstrated persuasive telephone skills and the ability to manage a high volume of client interactions
- Resolved conflicts and negotiated mutually beneficial agreements, ensuring customer satisfaction
- Collaborated with team members to achieve departmental goals while maintaining a positive and respectful environment
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Facilitated training sessions for new hires and ongoing development for existing staff.
- Monitored calls for quality assurance purposes.
- Documented changes made within the department as part of continuous improvement efforts.
Student Assistant, Professor of Greek and Latin Studies
Rand Afrikaans University
Johannesburg
01.2001 - 12.2001
- Provided administrative and research support to the professor, including filing, data analysis, and document preparation for academic research
- Assisted with seminar photography, maintaining organized archives, and conducting research using library and scholarly databases
- Supported day-to-day administrative tasks, including coordinating incoming calls, managing files, and distributing mail
Public Relations Intern
Octagon Sports Marketing
Johannesburg
06.2001 - 07.2001
- Updated media lists and coordinated with media contacts to support PR initiatives
- Assisted in planning and executing public relations events, including the PR Expo for young scientists
- Created media kits and promotional materials, contributing to strategic communications efforts
- Assisted with planning and execution of private, company and client events.
- Provided assistance to PR manager with scheduling and organizing events.
Store Assistant
Asimi Jewels International
01.1995 - 01.2001
- Provided exceptional customer service by assisting clients in selecting merchandise and offering personalized recommendations
- Supervised weekend and holiday staff, ensuring smooth operations and effective customer care
- Managed transactions, including credit, debit, and cash payments, and maintained accurate records
- Developed and maintained attractive window displays to drive sales and enhance the customer experience
Education
Digital Marketing Certificate -
University of Cape Town
11.2021
Bachelor of Arts (Honours) - Corporate Communication Management
Rand Afrikaans University
Johannesburg12.2001
Bachelor of Arts - Communications (Advertising and Public Relations)
Rand Afrikaans University
Johannesburg01.2000
Skills
- Lead Generation & Referral Development
- Office Administration & Coordination
- Strong Communication & Interpersonal Skills
- Time Management & Prioritization
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service Excellence
- Research & Data Analysis
- Appointment scheduling
- Telephone and email etiquette
References
Available upon request.
Languages
English
First Language
Timeline
Call Centre Supervisor/Lead Generator
Platinum Life
01.2005 - 10.2009
Lead Generator
Platinum Life
01.2002 - 01.2024
Public Relations Intern
Octagon Sports Marketing
06.2001 - 07.2001
Student Assistant, Professor of Greek and Latin Studies
Rand Afrikaans University
01.2001 - 12.2001
Store Assistant
Asimi Jewels International
01.1995 - 01.2001
Digital Marketing Certificate -
University of Cape Town
Bachelor of Arts (Honours) - Corporate Communication Management
Rand Afrikaans University
Bachelor of Arts - Communications (Advertising and Public Relations)
Rand Afrikaans University
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