Nikita Smorkalov
Limassol
Summary
Hookah master
Overview
7
7
years of professional experience
Work History
Hookah Master
HookahPlace Limassol
Limassol
10.2024 - Current
- Welcoming guests
- Advising guests on the tobacco product assortment
- Monitoring the heat throughout the entire hookah session
- Maintaining cleanliness of the workspace
- Demonstrated knowledge of diverse tea varieties, their cultural background, and traditional presentation methods
- Improved service quality by taking the initiative to enhance guest comfort and train teammates in attentive service standards
- Collaborated with team members by occasionally taking on bartender and front desk administrator responsibilities to ensure smooth operations
Hookah Master
HookahPlace Lubyanka
Moscow
10.2021 - 07.2024
- Welcoming guests
- Created and refined a tobacco selection encompassing different brands and custom signature blends
- Advising guests on the tobacco product assortment
- Interacting with management and suppliers regarding the ordering of tobacco products and other consumables
- Monitoring the heat throughout the entire hookah session
- Maintaining cleanliness of the workspace
- Creating the work schedule for the team
- Demonstrated knowledge of diverse tea varieties, their cultural background, and traditional presentation methods.
- Improved service quality by taking the initiative to enhance guest comfort and train teammates in attentive service standards.
- Collaborated with team members by occasionally taking on bartender and front desk administrator responsibilities to ensure smooth operations.
Hookah master
Suzuran bar
11.2019 - 10.2021
- Welcoming guests
- Advising guests on the tobacco product range
- Preparing hookahs
- Monitoring the heat throughout the entire hookah session
- Interacting with management and suppliers regarding the ordering of tobacco products and other consumables
- Creating the work schedule for the team.
- Increased the average sum of order by over 30%
- Improved service quality
- Implemented hookah preparation standards
- Enhanced customer loyalty, helping to establish a large pool of regular guests.
Customer Service Representative
Pawnshop
Barnaul
10.2018 - 05.2019
- Provided professional client consultations, assessed item conditions, and prepared detailed documentation for transactions
- Managed database entries, item registration, and financial reports to ensure operational transparency
- Handled conflict situations tactfully, ensuring customer satisfaction and maintaining company reputation
- Assisted management in optimizing workflow, organizing schedules, and maintaining inventory accuracy
- Demonstrated attention to detail, accountability, and strong communication in a fast-paced environment.
Education
Vocational secondary - Food Service Technologist, Technician-Technologist
Altai Academy of Hospitality
01.2018
Waiter - 3rd Category Waiter
Altai Academy of Hospitality
01.2018
Cook - 4th Category Cook
Altai Academy of Hospitality
01.2018
Skills
- English language
- Sales
- Management (planning, processes)
- Organization meetings
- Documentation and reporting
- Ability to train others
- Quality control
- Analytical thinking
- Customer service
- Client communication and conflict resolution
- Internet research
- Decision-making ability
- Inventory control and stock management
- Basic equipment maintenance
- Confident PC and mobile device use
- Teamwork
Professional Development
- 2018, Waiter, Altai Academy of Hospitality, 3rd Category Waiter
- 2018, Cook, Altai Academy of Hospitality, 4th Category Cook
Recommendations
- Suzuran bar, Pavel Krylov, +79260792198, Bar manager
- Suzuran bar, Sarkis Beknazaryan, +79032951191, Senior Hookah Master
Personal Information
Timeline
Hookah Master
HookahPlace Limassol
10.2024 - Current
Hookah Master
HookahPlace Lubyanka
10.2021 - 07.2024
Hookah master
Suzuran bar
11.2019 - 10.2021
Customer Service Representative
Pawnshop
10.2018 - 05.2019
Vocational secondary - Food Service Technologist, Technician-Technologist
Altai Academy of Hospitality
Waiter - 3rd Category Waiter
Altai Academy of Hospitality
Cook - 4th Category Cook
Altai Academy of Hospitality