Mr. Pawan
Mumbai
Summary
Enthusiastic and reliable professional dedicated to delivering outstanding customer service and crafting unforgettable dining experiences for restaurant patrons. Adept at anticipating customer needs, swiftly addressing complaints, and resolving issues in a timely manner. Demonstrates unwavering focus and a positive attitude even in high-pressure situations and fast-paced environments. Proficient in managing cash systems to ensure accurate transactions.
Overview
6
6
years of professional experience
Work History
Housekeeper
Crowne Plaza Limassol an IHG Hotel
10.2023 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Restaurant Crew Member
Shivam Restaurant
04.2023 - 11.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Kept server areas clean and stocked to increase efficiency while working tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Answered customers' questions, recommended items, and recorded order information
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with team members to complete orders
- Took orders, prepared meals, and collected payments
- Resolved customer complaints to patron satisfaction, resulting in repeat business
- Cleaned and maintained all areas of restaurant to promote clean image
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Utilized POS system to receive and process food and beverage orders
- Operated cash register to ring up final bill and process various forms of payment
Internship Student
Shivam Restaurant
09.2022 - 03.2023
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Interacted with customers by phone, email, or in-person to provide information
- Answered and transferred incoming telephone calls, taking messages for various staff members
Cashier
Parikrama The Revolving Restaurant
01.2019 - 08.2021
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
Education
Diploma In Hospitality Management - Hospitality
BITC International College
Bukit Merah , Singapore 15016203.2023
Skills
- Guest Relations Management
- Order Taking
- Drink Preparation
- Dining Area Maintenance
- Menu Memorization
- High-Volume Dining
- Cash Handling
- Menu Presentation
Languages
English: Advanced (C1)
Hindi: Bilingual or Proficient (C2)
Timeline
Housekeeper
Crowne Plaza Limassol an IHG Hotel
10.2023 - Current
Restaurant Crew Member
Shivam Restaurant
04.2023 - 11.2023
Internship Student
Shivam Restaurant
09.2022 - 03.2023
Cashier
Parikrama The Revolving Restaurant
01.2019 - 08.2021
Diploma In Hospitality Management - Hospitality
BITC International College
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