ILIANA CHARALAMBIDOU
Paphos
Summary
Ambitious Restaurant Manager with a proven track record at KFC Restaurant, excelling in operations management and team leadership. Expert in labor and food cost control, I foster a culture of customer satisfaction and effectively resolve complaints. Successfully trained staff, enhancing performance and loyalty while implementing strategies that reduced waste and maximized profitability.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
KFC Restaurant
01.2025 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Cashier Trainer
KFC Restaurant
02.2019 - 01.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS system to complete cash, credit and check transactions.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
Education
No Degree - Business Administration And Management
EUROPIAN UNIVERSITY CYPRUS
NICOSIA05-2026
Skills
- Restaurant operations management
- Labor and food cost control
- Passion for customer satisfaction
- Complaint resolution
- Recruitment
- Team management
- Adaptable
- Menu development
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
KFC Restaurant
01.2025 - Current
Cashier Trainer
KFC Restaurant
02.2019 - 01.2021
No Degree - Business Administration And Management
EUROPIAN UNIVERSITY CYPRUS
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