Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ILIANA CHARALAMBIDOU

Paphos

Summary

Ambitious Restaurant Manager with a proven track record at KFC Restaurant, excelling in operations management and team leadership. Expert in labor and food cost control, I foster a culture of customer satisfaction and effectively resolve complaints. Successfully trained staff, enhancing performance and loyalty while implementing strategies that reduced waste and maximized profitability.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

KFC Restaurant
01.2025 - Current
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.

Cashier Trainer

KFC Restaurant
02.2019 - 01.2021
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS system to complete cash, credit and check transactions.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Increased customer loyalty and retention.

Education

No Degree - Business Administration And Management

EUROPIAN UNIVERSITY CYPRUS
NICOSIA
05-2026

Skills

  • Restaurant operations management
  • Labor and food cost control
  • Passion for customer satisfaction
  • Complaint resolution
  • Recruitment
  • Team management
  • Adaptable
  • Menu development

Languages

English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)

Timeline

Restaurant Manager

KFC Restaurant
01.2025 - Current

Cashier Trainer

KFC Restaurant
02.2019 - 01.2021

No Degree - Business Administration And Management

EUROPIAN UNIVERSITY CYPRUS
ILIANA CHARALAMBIDOU