Yasemin Gultiken
Guest Relations, Receptionist,
Magusa
Summary
In short terms, catching a value adding career opportunity in the light of education and career background. In long run, adding value to the company and promoting as a manager. Experienced [Guest relations] with over 10 years of experience in Hotels. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Guest Relation Assistant Manager
Salamis bay conti Hotel
Cyprus Magusa
06.2016 - 02.2020
- Created plans and communicated deadlines to complete projects on time
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Proved successful working within tight deadlines and fast-paced atmosphere
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Resolved problems, improved operations and provided exceptional service
Canary Wharf Offices
London
05.1999
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Drove operational improvements which resulted in savings and improved profit margins
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-to-day duties accurately and efficiently
Andreotis Hotel, Receptionist
Andreotis
Cyprus, Protaras
04.2022 - 10.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website and related information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Some College (No Degree) -
College Tower Hamlets College
Tower Hamlets College 09.1993 - 06.1997
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Secondary School Langdon park secondary school
09.1987 - 06.1993
Skills
COMPUTER SKILLSWord, Excel, Powerpoint, Outlook: Atoz, Sedna: Good, IyiLANGUAGE SKILLSEnglish Reading: Advanced, Writing: Advanced, Speaking: AdvancedTurkish Reading: Good, Writing: Good, Speaking: Good
Building guest relationships
VIP guest relations
Customer Relationship Management Software (CRM)
Customer/Client relations
Office administration
Timeline
Andreotis Hotel, Receptionist
Andreotis
04.2022 - 10.2022
Guest Relation Assistant Manager
Salamis bay conti Hotel
06.2016 - 02.2020
Canary Wharf Offices
05.1999
Some College (No Degree) -
College Tower Hamlets College
09.1993 - 06.1997
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Secondary School Langdon park secondary school
09.1987 - 06.1993