Wendy Anne Holmes
Larnaca
Summary
Experienced commercially focused professional with extensive experience across diverse commercial sectors and the civil service. Skilled in operational management, workforce planning, executing marketing plans, and meeting financial targets. Demonstrates ability to ensure regulatory compliance and achieve business objectives, both independently and within teams. Maintains a positive attitude and down-to-earth approach, with a proven ability to effectively engage with clients and colleagues.
Overview
38
38
years of professional experience
Work History
Resort Flight Check In (Back of House)
Jet2.com Ltd
05.2024 - Current
- Logistic Operations: Responsible for completing daily logistics documentation and successfully managing the handling and transportation of baggage from customers' hotels to the airport, ensuring strict adherence to routes and schedules
- Ensuring the efficient and secure handling of all baggage, with a strong focus on safety by strictly following airline and airport regulations, including the proper use of Personal Protective Equipment (PPE) and adherence to security protocols
- Demonstrated the ability to work accurately in a fast-paced environment, minimizing delays
- Assisting customers with baggage-related enquiries, providing exceptional service and effectively resolving issues.
Security Assistant
British Forces Cyprus
01.2023 - 04.2024
- Escorted visitors to and from the site and provided induction briefings to new contractors as required
- Ensured the safety of escorted contractors and staff, responding appropriately to fire alarms and evacuation drills
- Assisted security by reporting challenging behaviors that posed risks, such as non-compliance with procedures, and reporting security breaches, faults, and potential hazards to higher authorities.
Scheduling Officer
Unicaf Limited
03.2019 - 03.2022
- Project Management: Ensured timely and efficient delivery of all online degree programme modules to students, coordinating closely with cross-functional teams
- System Management: Maintained and updated the Student Information System (SIS), managed enrollment controls, and initiated discussions with management regarding class size adjustments and additional class offerings
- Enrollment Oversight: Ensured all registered students were enrolled in the relevant programme modules prior the module start date, reducing delays in course delivery
- Tutor Research and Assignment: Collaborated with the Faculty Deployment Team to research and assign approved, qualified tutors for various degree programmes and modules in alignment with university requirements
- Customer Service: Responded promptly and courteously to tutor enquiries and addressed all departmental queries and requests
- Administrative Support: Organized and attended committee meetings, prepared relevant documentation and reports, and took detailed meeting minutes for departmental records
Guest Relations Officer
Harry's Inn Guesthouse
06.2017 - 01.2019
- Booking System Management: Maintained and updated the booking system with precision, promptly responding to all booking enquiries
- Reception Services: Provided courteous and professional service to guests, including check-ins, registrations, and check-outs
- Guest Liaison: Ensured maximum guest satisfaction by offering local information, addressing queries, and resolving issues related to guesthouse amenities
- Operations and Administration: Managed operations and administrative tasks, including research, inventory and expense management.
Production Co-ordinator
Gieves & Hawkes
12.2014 - 03.2017
- Diary and Customer Relations Management: Served as the primary contact for all bespoke tailoring enquiries from the royal household, maintaining tact and confidentiality in interactions with high-net-worth and high-profile individuals
- Event Coordination: Organized bespoke tailoring trunk shows, including booking flights and accommodations as needed
- Staff Administration: Managed leave and sickness records, addressed staff concerns, and ensured timely resolution of issues
- Supplier and Factory Liaison: Oversaw interactions with factories and suppliers, ensuring prompt responses to specific queries from stores and concessions
- Delivery Tracking: Monitored all deliveries and facilitated communication between manufacturers and consultants to address any issues
- Style Definition and Order Management: Created accurate style definitions on Navision, managed purchase orders, and updated costs
- Garment Ticket Management: Created all garment tickets, ensured timely ordering of cloth and linings, and maintained accurate in-house systems
- Financial Tracking: Captured weekly and monthly tailor logbook payments and profitability reports, and checked invoices to ensure pricing aligned with negotiated agreements.
Operations Manager
Fielding & Nicholson Tailoring Ltd
08.2013 - 12.2014
- Managed daily operations, supervised staff and facilitated training for new starters to ensure a seamless orientation process. Ensured efficient workflow within the tailoring business
Accounts & Sales Co-ordinator
Rayner & Sturges 1913 Ltd
11.2011 - 07.2013
- Co-ordinated accounts and sales functions, maintained client relationships, and managed financial documentation.
Tailoring Co-ordinator
Gieves & Hawkes
05.2008 - 09.2011
- Co-ordinated tailoring operations, liaised with clients and suppliers, and managed bespoke tailoring processes.
Administration Officer
Bond Finance Ltd
05.2004 - 04.2008
- Handled administrative tasks, managed office operations, and supported financial services.
Travelling and Working
12.1997 - 03.2004
- Travelled and worked in diverse global locations, gaining varied professional experience.
Administration Officer
Employment Service, Civil Service
02.1987 - 11.1997
- Managed administrative functions within the Civil Service, supporting employment services and client interactions.
Education
Longlands School
Skills
- Team Collaboration
- Working Under Pressure
- Effective Communication
- Project Management
- Strategic Planning
- Operations Management
- Logistics and Supply Chain Co-ordination
- Client Relations
- Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Navision, QuickBooks (Accounting Software)
Hobbies and Interests
Travel, volunteering at the local dog shelter and gym classes
Personal Information
Nationality: British
Timeline
Resort Flight Check In (Back of House)
Jet2.com Ltd
05.2024 - Current
Security Assistant
British Forces Cyprus
01.2023 - 04.2024
Scheduling Officer
Unicaf Limited
03.2019 - 03.2022
Guest Relations Officer
Harry's Inn Guesthouse
06.2017 - 01.2019
Production Co-ordinator
Gieves & Hawkes
12.2014 - 03.2017
Operations Manager
Fielding & Nicholson Tailoring Ltd
08.2013 - 12.2014
Accounts & Sales Co-ordinator
Rayner & Sturges 1913 Ltd
11.2011 - 07.2013
Tailoring Co-ordinator
Gieves & Hawkes
05.2008 - 09.2011
Administration Officer
Bond Finance Ltd
05.2004 - 04.2008
Travelling and Working
12.1997 - 03.2004
Administration Officer
Employment Service, Civil Service
02.1987 - 11.1997
Longlands School
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