Victoria Horner
Kegworth,UK
Summary
Dynamic professional with a strong focus on target achievement and profit margin enhancement. Demonstrates exceptional leadership and team-building skills, effectively managing recruiting processes and performance reviews. Proficient in CRM systems, customer service, and competitor analysis, with a proven track record in problem-solving and time management. Committed to delivering outstanding customer care through professional communication and constructive criticism. Aspires to leverage expertise in effective delegating and Excel, Word, PowerPoint competence to drive organisational success.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Head of Contract Management
Enicor
06.2025 - Current
- Managed domestic and overseas relationships with global sales outlets.
- Developed partnerships with key industry players to enhance market position.
- Engaged with stakeholders, reporting directly to Executive Chairman and liaising daily with CEO.
- Coordinated with onsite teams across UK sites to ensure compliance and material processing standards.
- Delivered tasks consistently within tight deadlines.
- Provided timely support to the business outside of standard working hours.
- Travelled domestically and internationally as required to maintain relationships.
Senior Account Manager/Sector Head - Waste
European Metal Recycling
02.2022 - 06.2025
- I oversee strategic client relationships, strengthening company reputation.
- Negotiated favourable contract terms with key clients, ensuring long-term business growth.
- Managed 2 of the business's most critical account portfolios, resulting in increased client satisfaction.
- Identified new opportunities by closely monitoring industry trends.
- Increased profits on a large customer account by over 15%.
- Reduced turnover rates for major accounts by developing customised service solutions.
- Forged strong relationships with clients to increase trust and loyalty.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Streamlined processes for improved team efficiency.
- Provided mentorship, support and team management to keep staff suitably trained and competent.
- Collaborated with team members to coordinate high-volume task loads.
- Reported problems and any concerns to management.
- Provided support for Quality Management Systems (QMS), contributing to continuous improvement of quality processes.
- Implemented training programmes, enhancing team capabilities.
Sales & Marketing Manager
2ZLF LTD
07.2020 - 01.2022
- Company Overview: 2ZLF are a small business within the Midlands area of the UK.
- I worked at 2ZLF as their Sales & Marketing manager between July 2020 and January 2022.
- I was responsible for managing every contract/customer within the business, as well as liaising with our supply chain on a daily basis.
- I managed the pricing and bookings for existing customers and new prospects.
- I managed all internal marketing which consisted of internal newsletters and reports on a monthly basis.
- External marketing was managed by myself with the support of an external marketing company for graphics and uploading content to platforms.
- I assisted the accounts department with invoicing and debt chasing for all clients.
- My role was home based due to the head office been located around 70 miles away.
- I attended all client and supplier meetings to keep the relationships close with been a smaller business.
- Developed successful marketing strategies to increase brand visibility.
- Managed and motivated sales team for enhanced performance.
- Communicated regularly with senior management on progress updates and new initiatives.
- Represented 2ZLF at events such as trade shows, associations and meetings to promote products and programmes and build working relationships.
Regional Manager - North
Enva Waste Management
08.2019 - 07.2020
- Enva approached me during the summer of 2019 offering me the role of Regional Manager North overseeing a new contract worth £13 million with Kier Construction.
- My primary purpose of the role was to implement and embed the relationship between Kier and Enva which involved communicating with the Kier on-site management and head office teams.
- My duties within this role included conducting onsite audits and risk assessments for the client and undertaking a health and safety audit for the suppliers to determine which is the most suitable for the project.
- I undertook all of the marketing for the Kier contract both internally and externally.
- I was heavily involved with pricing tenders and delivering these to the client.
- Achieved efficiency by streamlining regional operations.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- To fulfil the above criteria I was based remotely and operated via commuting to site visits and providing remote support as required to my head office, based in Nottingham.
Head of National Sales
Fletcher's Waste Management
03.2019 - 08.2019
- Company Overview: Fletcher's Waste are a small, independent and local waste management company based in the South Yorkshire region.
- I was appointed the role of Head of National Sales, following an approach whilst at my previous employer, Go Green.
- During my relatively short period of employment at this organization, I achieved new business sales of £350K.
- My main duties included nurturing current clients, attracting new business' via LinkedIn and other means of communication.
- Fletcher's Waste are a small, independent and local waste management company based in the South Yorkshire region.
- I was based at head office in Sheffield, with commuting and home working.
Business Development Manager
Go Green Limited
Doncaster, UK
03.2017 - 03.2019
- Company Overview: Go Green Limited, an independent local waste management company, based in Doncaster.
- My first experience within the waste management industry was with Go Green Limited.
- I started as a National Sales Executive and quickly received a promotion within 6 weeks to the role of National Account Manager/Business Development Manager.
- I achieved this promotion due to receiving feedback that I demonstrated excellent initiative and went beyond my expected performance and targets.
- I attended monthly meetings with many of my clients as this helped me to build long-standing relationships in the industry.
- Fostered client relationships, leading to increased brand loyalty.
- I consistently exceed my monthly sales targets, whilst quickly building and developing my skills and knowledge within the waste management industry.
- This role gave me a fantastic insight into the industry and how the broker industry works.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Secured new business opportunities by cultivating strong relationships with potential clients.
Education
Small Business Leadership course - Small Business Leadership
University of Derby
01.2021 - 06.2021
A-Level - Business, Economics, Media Studies, Marketing
Hall Cross Sixth Form
01.2015 - 12.2017
GCSE -
Hall Cross Academy
01.2014 - 12.2015
Diploma of Higher Education - Association of Accounting Technicians (AAT)
The Open University
01.2015 - 12.2017
NCFE Level 2 - Mental health first aid & Advocacy
Brockenhurst College
08.2023 - 01.2024
Diploma of Higher Education - Sales
The Open University
01.2020 - 02.2021
Skills
- Flexibility
- Problem-solving
- Team building
- Time management
- Leadership
- Customer care
- Customer service
- CRM (Customer Relationship Management System
- Professional communication skills
- Excel, word, power-point competence
- Recruiting management
- Constructive criticism
- Effective delegating
- Competitor analysis
- Target achievement focus
- Profit margin enhancement
- Performance review process implementation
Affiliations
- Health and fitness, active gym member
- Interior design
- Travelling and learning about different cultures
Certification
Advanced Excel course - Awarded by MTraining - Issued April 2023
Languages
Spanish
Elementary
Personal Information
References
References available upon request.
Timeline
Head of Contract Management
Enicor
06.2025 - Current
NCFE Level 2 - Mental health first aid & Advocacy
Brockenhurst College
08.2023 - 01.2024
Senior Account Manager/Sector Head - Waste
European Metal Recycling
02.2022 - 06.2025
Small Business Leadership course - Small Business Leadership
University of Derby
01.2021 - 06.2021
Sales & Marketing Manager
2ZLF LTD
07.2020 - 01.2022
Diploma of Higher Education - Sales
The Open University
01.2020 - 02.2021
Regional Manager - North
Enva Waste Management
08.2019 - 07.2020
Head of National Sales
Fletcher's Waste Management
03.2019 - 08.2019
Business Development Manager
Go Green Limited
03.2017 - 03.2019
A-Level - Business, Economics, Media Studies, Marketing
Hall Cross Sixth Form
01.2015 - 12.2017
Diploma of Higher Education - Association of Accounting Technicians (AAT)
The Open University
01.2015 - 12.2017
GCSE -
Hall Cross Academy
01.2014 - 12.2015
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