Ulyana Cholakova
Nicosia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Staff Supervisor
Andreas Meletis Trading
Nicosia
11.2011 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Worked with management team to implement proper division of responsibilities.
Staff Supervisor
Venue Coffee At Debenhams
Nicosia
09.2009 - 08.2011
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Diploma - Hospitality Management
College of Tourism And Hospitality Sofia
Sofia/Bulgaria 09.1994 - 06.1996
Skills
Team Building
undefinedCertification
Certified merchandise
Timeline
Staff Supervisor
Andreas Meletis Trading
11.2011 - Current
Staff Supervisor
Venue Coffee At Debenhams
09.2009 - 08.2011
Diploma - Hospitality Management
College of Tourism And Hospitality Sofia
09.1994 - 06.1996
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