Trifonas Ioannou
Summary
I enjoy working with data and numbers. I'm detail-oriented and like using my analytical skills to find insights. I'm eager to bring my skills to a job where I can make a positive impact.
Overview
9
9
years of professional experience
Work History
Online Exam Center Representative
PEOPLECERT
07.2021 - 06.2023
- Onboarding of candidates, Document verification - KYC, Actively monitor exams, Customer service, Troubleshooting procedures, Usage of software like: Outlook, Microsoft Dynamics 365 CRM, Zen desk, SharePoint, MS teams.
Call Centre Agent
First Choice Group
04.2019 - 09.2020
- Answering incoming calls and respond to customer requests, Manage customer complaints, Place customer orders in the system, Upselling products to the customers, Provide product and service information to customers.
Accounting Assistant
CPC Management
07.2016 - 07.2019
- Journal Entries via Eurosoft software, Preparation of final trial balance, Preparation of financial statements, Use of Taxisnet for completion of forms (I.R.4A , I.R.7A, I.R.614A & V.A.T)
Banking
Hellenic Bank Public Co.
08.2014 - 04.2015
- Accounts opening, KYC - AML, Net banking (Issuing Debit/Credit Cards), Responsible for verification on customer's true copies, Reviewing possible clients of the bank (via World Check), All operations required excellent knowledge of MS Office and other banking programs (such as AOS, RBS, iDESK & World Check).
Education
Peoplecert
11.2023
Coursera - Google
02.2023
PeopleCert - Axelos
08.2022
TQUK (Training Qualifications, UK)
04.2016
Panteion University
04.2013
Paralimni Lyceum
09.2006
Skills
- Microsoft Office
- Microsoft Excel
- Eurosoft (Accounting)
- World Check
- Tableau
- R
- SQL
Personal Information
- Date of Birth: 01/05/1988
- Nationality: Cypriot, American
Timeline
Online Exam Center Representative
PEOPLECERT
07.2021 - 06.2023
Call Centre Agent
First Choice Group
04.2019 - 09.2020
Accounting Assistant
CPC Management
07.2016 - 07.2019
Banking
Hellenic Bank Public Co.
08.2014 - 04.2015
Peoplecert
Coursera - Google
PeopleCert - Axelos
TQUK (Training Qualifications, UK)
Panteion University
Paralimni Lyceum
Similar Profiles
Leonidas MourmourasLeonidas Mourmouras
Online Exams & Customer Experience Assistant at PeopleCertOnline Exams & Customer Experience Assistant at PeopleCert
Dimitrios KarageorgisDimitrios Karageorgis
Customer Support Representative at PeoplecertCustomer Support Representative at Peoplecert
RANA CHAFEZRANA CHAFEZ
Online Examiner at PeoplecertOnline Examiner at Peoplecert
Jenny AzdaridiJenny Azdaridi
Online Exams & Customer Experience Team Leader at PeopleCertOnline Exams & Customer Experience Team Leader at PeopleCert
Ιπποκράτης ΠαπαδάτοςΙπποκράτης Παπαδάτος
ECDL exam center Patras 2003 2010 at ecdlECDL exam center Patras 2003 2010 at ecdl