Terell Garbutt
Belmopan
Summary
Driven Web Developer with a proven track record at Dealer Spike, enhancing website functionality and user experience through expert application of HTML, CSS, and JavaScript. Excelled in front-end development and SEO, significantly improving search engine rankings. Demonstrated exceptional technical support and problem-solving skills, ensuring high levels of customer satisfaction. Hands-on customer service experience as a help-desk support technician. A motivated and plaint individual who excels in exercising attained erudition and delivering value-oriented results to any given task. Equipped with a promising skillset to tackle any challenge while bolstering previous and newly developed technical prowess. Prodigiously goral-oriented and focused, willing to go beyond what is expected for any given task ensuring optimal results.
Overview
3
3
years of professional experience
Work History
Web Developer
Dealer Spike
07.2023 - Current
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
Help Desk Analyst
The Office Gurus
05.2021 - 06.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved technical issues by troubleshooting.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Managed high levels of call flow and responded to technical support needs.
- Logged support tickets and closed when issues were resolved.
Education
Associate of Science - Information Technology
University of Belize
Belmopan, BelizeSkills
- Website optimization
- Technical Analysis
- Javascript
- Front-End Development
- Search Engine Optimization
- HTML
- CSS
- Technical Support
- HTML and XML
- Troubleshooting
- SEO techniques
- Website Updating
Timeline
Web Developer
Dealer Spike
07.2023 - Current
Help Desk Analyst
The Office Gurus
05.2021 - 06.2023
Associate of Science - Information Technology
University of Belize
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