Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stavroula Michail

Stavroula Michail

Business owner
Larnaca ,Cyprus

Summary

Dynamic leader with a proven track record at Lextrus Real Estate Ltd, adept in financial management and customer relations. Excelled in building robust client relationships and driving revenue growth through strategic business planning and market diversification. Skilled in team leadership and performance improvement, consistently delivering exceptional results. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business Owner

Lextrus Real Estate Ltd
01.2020 - Current
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Banker

Bank of Cyprus
09.2001 - 10.2019
  • Referred customers to other banking departments for specialized services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on online banking and mobile banking applications.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Educated customers on features and benefits of banking products and services.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Cross-sold credit cards, loans and other bank products.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.

Education

MSc - Real Estate

Neapolis University
Paphos, Cyprus
04.2023

Certificate - Real Estate And Finance

London School of Economics
London, United Kingdom
12.2019

MSc - Accounting And Finance

University of Manchester
Manchester, United Kingdom
12.2000

Bachelor Of Business Administration - Finance

University of Cyprus
Nicosia, Cyprus
06.1999

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Business Planning
  • Employee Training
  • Team Collaboration and Leadership
  • Performance Improvement
  • Professional Networking
  • Social Media Marketing
  • Staff hiring
  • Sales Planning
  • Accounting management
  • Financial Management
  • Sales Development
  • Negotiation and Persuasion
  • Negotiation
  • Coaching and Mentoring
  • Task Delegation
  • Consulting
  • Sales oversight
  • Marketing Strategies
  • Direct Sales

Certification

Real estate license by the Real estate board of Cyprus

Languages

Greek
Native or Bilingual
English
Full Professional
Spanish
Elementary

Timeline

Business Owner

Lextrus Real Estate Ltd
01.2020 - Current

Banker

Bank of Cyprus
09.2001 - 10.2019

MSc - Real Estate

Neapolis University

Certificate - Real Estate And Finance

London School of Economics

MSc - Accounting And Finance

University of Manchester

Bachelor Of Business Administration - Finance

University of Cyprus
Stavroula MichailBusiness owner