Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Souzana Tsanidou

Manchester

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Excelled in enhancing customer satisfaction and streamlining operations, showcasing adaptability and a continuous improvement mindset.

I previously have achieved significant cost savings and built strong stakeholder relationships, embodying effective collaboration with colleagues and management .

I always strive to deliver impactful solutions and enhance organizational performance, within the team to achieve the best possible outcomes in line with the business’s goals.Always willing and happy to take on added responsibilities to meet team goals with a positive attitude and mindset.

I currently pursue a full-time role that presents professional challenges and leverage interpersonal skills, effective time management, and problem-solving expertise.

I am very positive about bringing a fresh perspective and strong commitment to quality and success as I have done my career so far.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Import and Export Coordinator

Peter Morton Removals Ltd
08.2023 - 03.2025
  • Daily monitoring shipment status and updating clients accordingly.
  • Booking LCL & FCL through carriers such as MSC, ZIM, HAPAAG LOYD , MAERK , COSCO .
  • Coordination with clients, carriers, and customs officials to coordinate the movement of goods.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Prepared shipping documentation, maintaining compliance with EU ,UK Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
  • Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
  • Negotiated best freight rates with carriers for international transportation of goods.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Checking and approving shipping documentation such as House Bill, Master Bill of Lading, packing list, commercial invoice.

Customer Service Advisor

Vita Living Manchester
08.2022 - 08.2023
  • Single point of contact for all residents and visitors
  • Providing exceptional customer service to residents and guests
  • Responsible for parcel deliveries, receiving and safekeeping.
  • Managing the front desk function including some general administrative tasks
  • Daily site walks to ensure that standards are maintained
  • Help with the planning and running of events
  • To attend to any query or incident within the residence and resolve the issue promptly
  • Preparing inventories for new move in’s
  • Reporting and actioning (where possible) any maintenance issues identified within the building/apartments
  • Providing a comprehensive handover when another team member is commencing their shift
  • Use of Outlook and Microsoft Office for booking rooms.

Bartender

Tokyo Joes Portsmouth
12.2021 - 08.2022
  • Prepare drinks for customers
  • Use till to take orders and payments
  • Keep the bar clean and well stocked
  • Serve drinks at the bar or tables
  • Maintaining a clean and organized bar area

Waitress Supervisor

Pizza Express Portsmouth
09.2018 - 06.2019
  • Coordinated with kitchen staff to ensure timely food service, enhancing overall dining experience.
  • Delivered exceptional dining experiences for improved guest satisfaction.
  • Streamlined workflow for better productivity by reorganizing staff schedules.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Knowledge of menu items, food and safety and products
  • Taking orders from customers

Pool Bar Waitress

Elysium Hotel Cyprus Paphos
06.2016 - 08.2018
  • Taking orders from customers
  • Serving food and drinks around the pool
  • Attending to customer needs
  • Taking payments

Education

Bachelor Of Business - Business And Supply Chain Management

University of Portsmouth
Portsmouth
07.2022

Skills

  • Organizational growth
  • Autonomous and Proactive
  • Continuous improvement mindset
  • Negotiation techniques
  • Excellent customer service and support
  • Effective collaborator and team player
  • Adaptability and flexibility in different situations

Certification

GCSE in English Language

Languages

Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Turkish
Beginner (A1)

Timeline

Import and Export Coordinator

Peter Morton Removals Ltd
08.2023 - 03.2025

Customer Service Advisor

Vita Living Manchester
08.2022 - 08.2023

Bartender

Tokyo Joes Portsmouth
12.2021 - 08.2022

Waitress Supervisor

Pizza Express Portsmouth
09.2018 - 06.2019

Pool Bar Waitress

Elysium Hotel Cyprus Paphos
06.2016 - 08.2018

Bachelor Of Business - Business And Supply Chain Management

University of Portsmouth
Souzana Tsanidou