SOMMIE OKONKWO
CATALKOY
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
13
13
years of professional experience
Work History
Turkish Sales Team Leader
Evergreen Development Group
02.2023 - Current
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Operations Team Leader
Sun Valley Resort & Residency By Baştaşlar
10.2020 - 12.2022
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Marketing Representative
Acapulco Casino
03.2017 - 08.2020
- Achieved or surpassed monthly and yearly sales goals on consistent basis
- Attended monthly meetings representing Acapulco Casino for corporate management
- Planned and executed events, concerts, tournaments and marketing programs
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
- Exceeded sales goals 15% by effectively applying analyzed data to marketing campaigns and sharing data inter-departmentally
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Coordinated with social media, public relations and other teams to execute product introductions
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning
Guest Relations Officer
Merit Park Casino
05.2013 - 03.2017
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Maintained consistent positive customer feedback
- Provided guest assistance, including recommendations for tourist attractions
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Assisted guests with check-ins, account inquiries and any additional services needed
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Greeted guests upon arrival and offered assistance
- Answered guest inquiries and provided information regarding hotel services and amenities
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Arranged for transportation to and from airport, train station and events for visitors
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests
- Escorted guests to assigned rooms and transported luggage
Event Coordinator
Golden Tulip Hotel
10.2010 - 04.2013
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
- Attended bridal industry events to promote services and build relationships with prospective vendors
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
- Executed on-time and under-budget project management on complex issues for senior leadership
- Mentored customer service, marketing, sales and accounting teams
- Coordinated schedules and timelines for all events
- Selected and ordered décor and event materials
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
Education
Bachelor of Science - Management Information Systems
Cyprus International University
Lefkosa02-2013
Skills
- P > Hospitality best practices
- P > Problem-solving skills
- P > Strong interpersonal skills
- P > Planning and Organization
- P > Service promotions
- P > Skilled in all Microsoft Office Programs
- P > Skilled in all Java and C
- P > Meetings and presentations
- P > Banquet coordination
- P > Guest service
- P > English To Turkish translation
- Organizational skills
- Teamwork and Collaboration
- Bilingual
Languages
English
Native language
Turkish
Advanced
C1
Timeline
Turkish Sales Team Leader
Evergreen Development Group
02.2023 - Current
Sales Operations Team Leader
Sun Valley Resort & Residency By Baştaşlar
10.2020 - 12.2022
Marketing Representative
Acapulco Casino
03.2017 - 08.2020
Guest Relations Officer
Merit Park Casino
05.2013 - 03.2017
Event Coordinator
Golden Tulip Hotel
10.2010 - 04.2013
Bachelor of Science - Management Information Systems
Cyprus International University
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