Siamak yousefi
Limassol,Cyprus
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over 5 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into Customer Support role with dynamic organisation. Detail-orientated and analytically minded individual with work experience in business development. Excels in fast-paced environments with challenging deadlines. Demonstrates excellent interpersonal and communication skills to establish connections and trust with stakeholders.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Senior Business Development Manager
Topchange & Greenchange
Limassol, Cyprus
01.2023 - Current
- Experience
- Though my enthusiasm for learning and constant growing allowed me to explore multiple fronts that the company offered
- From very early on i took an interest in the Customer Support section of the office and because of my high social skills and efficiency when it came to typing, being bilingual and also the skill of solution finding really prospered and i soon became a specialist for the public relations office
- About a year into the job i was appointed as co-manager of the joint support and back office team and 6 months later i became the sole manager of the whole support and customer service unit.
- Drew on understanding of key markets to push development of business strategies.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Support and Customer Service Manager
Topchange & Greenchange
Limassol, Cyprus
02.2020 - 12.2022
- Recruited customer service team members and mentored in company policies and best practices.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Analysed statistics and KPIs to identify potential service improvements.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Delivered feedback constructively to enhance staff performance.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Communicated courteously with customers by telephone and email.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Took ownership of escalated customer issues and followed through to resolution.
- Recognised issues and implemented corrective actions for continual improvement.
- Stored transaction information securely for thorough financial reference.
- Maintained excellent health and safety standards for continued compliance.
- Executed data-driven sales and marketing strategies to boost revenue.
- Established competitive pricing strategies to augment sales.
- Forecasted long-term business objectives.
- Received and resolved customer complaints escalated by staff.
- Facilitated communication and collaboration across departments.
- Devised activity and service plans to meet customer requirements.
Customer support agent
Top Change
Paphos, Cyprus
01.2019 - 02.2020
- Drove continuous service improvement by participating in Daily team meetings, sharing knowledge, information and best practice.
- Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over telephone.
- Offered customer support services in 2 languages including English, and Persian.
- Skilfully elicited relevant information from customers to pass queries to Remote Support Team with maximum efficiency.
- Managed customer support calls, email correspondence and support ticketing system.
- Recommended actions to optimise use of tools and processes, reducing customer handling time by 97%.
- Delivered swift and informed solutions to +100 support calls daily.
- Provided 1st-line support to Middle-East customers in Financial sector.
Veterinarian , DVM
Zoljenah Polo & Horse Riding Club
Veterinarian
Tehran, Iran
11.2016 - 12.2018
- Shared treatment information to build client understanding and reduce anxiety levels.
- Documented animal medical history, symptoms and treatments in EHR system.
- Performed surgical procedures and follow-up to support animal recovery.
- Minimised animal stress and discomfort with fear-free techniques.
- Maximised pet owner trust, conducting consultations to discuss treatment options.
- Monitored inventory and managed purchasing functions for in-house medical supplies and equipment.
- Carried out routine health checks, administering necessary vaccinations and providing additional wellbeing advice.
- Maximised chances of healing, providing clear, comprehensive home-care instructions.
- Provided timely call-out service, facilitating swift, effective animal care in emergency situations.
- Conducted post-mortem examinations on deceased animals to identify cause of death.
- Maintained up-to-date knowledge on industry developments and emerging technologies to support top-quality care.
Education
Master of blockchain and digital currencies - Accounting and Finance
University of Nicosia
Cyprus 09.2022 -
Doctor of Medicine - Veterinary
Islamic Azad University
Karaj 09.2007 - 12.2015
Skills
- Training and mentoring
- Warm and cold calling
- Networking ability
- Proposal writing
- Open and clear communicator
- Cost management
- Campaign management
- Market research expertise
- Promotions planning skills
- Copywriting abilities
- Campaign development experience
- Customer demographics understanding
- Corporate compliance
- Business process mapping
- Operations analysis
- Strategic planning
- Negotiation
Languages
English
Fluent
Persian
Native
Spanish
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Business Development Manager
Topchange & Greenchange
01.2023 - Current
Master of blockchain and digital currencies - Accounting and Finance
University of Nicosia
09.2022 -
Support and Customer Service Manager
Topchange & Greenchange
02.2020 - 12.2022
Customer support agent
Top Change
01.2019 - 02.2020
Veterinarian , DVM
Zoljenah Polo & Horse Riding Club
Veterinarian
11.2016 - 12.2018
Doctor of Medicine - Veterinary
Islamic Azad University
09.2007 - 12.2015
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