Sadek Jaffal
Paralimni,04
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Zeyn
08.2023 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed unique events and special promotions to drive sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Branch Manager
Tsunami
01.2023 - 08.2023
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations.
Branch Manager
Odette (Opening)
09.2022 - 01.2023
- Recruiting and hiring staff, including servers, stewards, bartenders and kitchen staff
- Ensure that all staff received the proper training in their respective roles and that they are familiar with the restaurant's policies and procedures
- Ensuring that the restaurant has the necessary supplies and equipment to function properly, including food, utensils, and cleaning supplies
- Developing and executing a marketing plan to promote the new restaurant and attract customers
- Responsible for managing the restaurant's finances, including setting budgets, tracking expenses, and ensuring that the restaurant is profitable
- Ensuring that the restaurant provides excellent customer service and that all customer complains are handled appropriately.
Branch Manager
Super Vega
10.2020 - 11.2022
- Maintains inventory
- Creates drink and food menus
- Determines employees' schedules
- Ensures bar is well-stocked and clean
- Tracks customer behavior and sales
- Maintains budget and monitors costs
- Maintains drink recipe documentation
- Oversees planning for special events
- Hiring and training staff to provide excellent service to patrons.
Assistant Manager
Zaatar w Zeit
02.2020 - 10.2020
- Opening and closing the restaurant
- Take an active part in ensuring guest satisfaction
- Appointing, inducting, and mentoring new staff members
- Resolving customers' questions and grievances in a professional manner
- Ensure compliance with standards
- Implement management decisions
- Delegating tasks to team members
- Conducting training of team members to maximize their potential.
Floor Manager
Marjouha By Cafe Blanc
02.2018 - 02.2020
- Assisting in the general smooth running of the operation
- Continuous follow-up of the training
- Schedule and supervise staff
- Investigate and comment on breakages, losses, and replacement
- Maintain quality control for all food served
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Communicate with Kitchen and Bar departments for better operation.
Team Leader
Cello
10.2016 - 01.2017
- Check reservations on a daily basis and ensure that reserved tables are properly set and tagged
- Ascertain that the restaurant area is properly cleaned and set at all times
- Oversee inventory of supplies
- Ensure that service is at all times performed in a professional manner following standards set
- Ensure the completion of tasks are done properly and in the time allocated
- Assist in the preparation and presentation of training programs, briefings and SOPs.
Head Waiter
Tabliyet Massaad
05.2016 - 10.2016
- Greet and escort customers to their tables
- Present menu and provide detailed information
- Deliver checks and collect bill payments
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Adhere to all customer service guidelines.
Waiter
Mundo De La Playa
02.2016 - 05.2016
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Prepare tables by setting up linens, silverware and glasses
- Up-sell additional products when appropriate.
Education
Bachelor of Science - Computer Engineering
Lebanese International University
Beirut07.2022
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Inventory control and record keeping
- Team Management
- Staff Scheduling
- Conflict resolution techniques
- Schedule Coordination
- Menu development
- Point of Sale (POS) system operation
- Performance Improvement
- Complaint resolution
- Organization and prioritization
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Leadership
- Ability to Multitask
- Adaptability
- Microsoft Office
- Collaboration and Teamwork
- Judgement and Decision Making
- Communication Skills
- Fast Learner
- Critical Thinking and Problem Solving
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Advanced
C1
Timeline
Restaurant Manager
Zeyn
08.2023 - Current
Branch Manager
Tsunami
01.2023 - 08.2023
Branch Manager
Odette (Opening)
09.2022 - 01.2023
Branch Manager
Super Vega
10.2020 - 11.2022
Assistant Manager
Zaatar w Zeit
02.2020 - 10.2020
Floor Manager
Marjouha By Cafe Blanc
02.2018 - 02.2020
Team Leader
Cello
10.2016 - 01.2017
Head Waiter
Tabliyet Massaad
05.2016 - 10.2016
Waiter
Mundo De La Playa
02.2016 - 05.2016
Bachelor of Science - Computer Engineering
Lebanese International University
Similar Profiles
LEFTERIS TZIAMBOURISLEFTERIS TZIAMBOURIS
WIRELESS NETWORK INTERN at Cosmos WirelessWIRELESS NETWORK INTERN at Cosmos Wireless
Pascal LessigPascal Lessig
Chief Executive Officer at Domus Finance OÜChief Executive Officer at Domus Finance OÜ
Pelagia GlaniaPelagia Glania
Supervisor - Catering at Flocafe Espresso Bars , GreeceSupervisor - Catering at Flocafe Espresso Bars , Greece