ROGER NDOH TAKU
NICOSIA
Summary
Accomplished construction worker with expertise in operating heavy machinery at Staff Solution. Demonstrated problem-solving skills and attention to detail, enhancing worksite safety and efficiency. Collaborated effectively with teams, reducing material waste by optimizing usage. Proven ability to manage high-pressure situations, contributing to a positive work culture and achieving project deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Construction Worker
Staff Solution
01.2020 - Current
- Operated heavy machinery for site preparation and material transportation.
- Assisted in installing structures, ensuring alignment and stability.
- Promoted a safe and efficient work environment through diligent maintenance of tools and equipment.
- Collaborated with team members to complete projects within deadlines.
- Followed safety protocols, minimizing risks and fostering a safe work environment.
- Conducted routine inspections of materials, ensuring quality standards were met.
- Supported senior workers in training new staff on best practices and safety measures.
- Contributed to project planning by providing feedback on material needs and timelines.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
Warehouse Assistant
ARENCO
01.2020 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Assisted in unloading shipments and organizing stock on shelves for optimal accessibility.
- Maintained accurate inventory records using warehouse management systems to minimize discrepancies.
- Collaborated with team members to streamline order picking processes, enhancing overall productivity.
Customer Service Representative
PANDORA BAKERY
06.2023 - 11.2024
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Maintained product knowledge to assist customers in selecting appropriate items.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on customer service best practices and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Branch Manager
MITACCUL
02.2015 - 11.2019
- Directed branch operations, ensuring compliance with company policies and regulatory requirements.
- Led team development initiatives, enhancing employee performance through training and mentoring programs.
- Analyzed financial reports to identify trends, optimizing budget allocations for improved profitability.
- Implemented customer service strategies, increasing client satisfaction and retention rates significantly.
- Managed inventory control processes, reducing discrepancies and improving stock accuracy by streamlining workflows.
- Facilitated strategic planning meetings, aligning branch goals with organizational objectives to drive growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Education
Bachelor of Science -
BAMENDA UNIVERSITY OF SCIENCE AND TECHNOLOGY (BUST)
CAMEROONMaster of Science -
INTERNATIONAL INSTITUTE OF BUSINESSES MANAGEMENT (IIBM) NEW DELHIINDIA
INDIA06.2017
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Team collaboration
- Worksite safety
- Truck loading
- Materials loading
Certification
SIX SIGMA GREEN BELT PROFESSIONAL
PROJECT MANAGEMENT
DIGITAL MARKETING
Timeline
Customer Service Representative
PANDORA BAKERY
06.2023 - 11.2024
Construction Worker
Staff Solution
01.2020 - Current
Warehouse Assistant
ARENCO
01.2020 - Current
Branch Manager
MITACCUL
02.2015 - 11.2019
Bachelor of Science -
BAMENDA UNIVERSITY OF SCIENCE AND TECHNOLOGY (BUST)
Master of Science -
INTERNATIONAL INSTITUTE OF BUSINESSES MANAGEMENT (IIBM) NEW DELHIINDIA