Rita Kyriakides
Project Manager
Larnaca,03
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Mavromatis Employment Bureau Ltd
04.2015 - 07.2022
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Brand Development Manager
Beautyline Ltd
05.2009 - 02.2015
- Increased customer engagement through targeted social media initiatives and content creation.
- Improved overall brand reputation by addressing customer feedback proactively and implementing necessary changes.
- Analyzed market trends and consumer behavior to optimize brand positioning for maximum impact.
- Optimized budget allocation by closely monitoring performance metrics and reallocating resources as needed.
- Organized successful promotional events, leading to significant boosts in sales and brand awareness.
- Conducted regular competitor analysis to identify opportunities for differentiation and growth within the market space.
- Launched new products into the market with well-executed go-to-market strategies, driving rapid adoption and revenue growth.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Business Consultant
Touchstone Technologies Ltd
12.2006 - 07.2007
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Crafted persuasive proposals that secured high-value projects from both new and existing clients.Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Analyzed complex data sets to identify trends, uncovering valuable insights that informed strategic decisionmaking.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Project Manager
Talos RTD
01.2005 - 11.2006
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Education
MBA -
Cyprus International Institute of Management
Nicosia 04.2001 -
Bachelor of Arts - Sociology
University of Cyprus
Nicosia 04.2001 -
Skills
Project Management
Complaint resolution
Report Preparation
Decision-Making
Customer Retention
Customer Relationship Management (CRM)
CRM Software
Customer-focused
Industry Trends
Continuous Improvement
Problem-Solving
Timeline
Customer Service Manager
Mavromatis Employment Bureau Ltd
04.2015 - 07.2022
Brand Development Manager
Beautyline Ltd
05.2009 - 02.2015
Business Consultant
Touchstone Technologies Ltd
12.2006 - 07.2007
Project Manager
Talos RTD
01.2005 - 11.2006
MBA -
Cyprus International Institute of Management
04.2001 -
Bachelor of Arts - Sociology
University of Cyprus
04.2001 -