Richard Alfaro
San Pedro Sula,Cortes
Summary
Dedicated professional with extensive skills in customer relations, Excel proficiency, and product and service understanding. Demonstrates exceptional professional speaking abilities and expertise in executing email campaigns. Proficient in Microsoft Office, with a strong focus on customer engagement and script-writing. Known for empathy, patience, persistence, and flexibility. Aims to leverage these competencies to enhance customer satisfaction and drive business success.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Hotel receptionist
Marella Cruises
At sea
2024.05 - Current
- Maintained security measures, protecting guest personal information and privacy.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Increased efficiency by swiftly resolving any complaints or issues.
- Planned schedules to support consistent service delivery and reception coverage.
Telemarketer Executive
Directv
San Pedro Sula , Cortes
2024.05 - Current
- Facilitated smooth transactions with accurate record keeping.
- Identified potential leads by assessing customer requirements.
- Adapted communication style according to the client's preference for better understanding.
- Navigated internal computer database for smooth client interactions.
- Maintained a calm demeanour under pressure situations, upheld professionalism at all times.
- Worked collaboratively in team projects, contributed positively towards achieving common goals.
Education
Bachelor of Science - Sciences & Physics, Chemistry and Biology
IHER
El Progreso, Yoro 2017.01 - 2019.11
Skills
- Customer relations
- Excel proficiency
- Product and service understanding
- Professional speaking abilities
- Email campaigns execution
- Microsoft Office proficiency
- Customer engagement
- Script-writing
- Empathy and patience
- Persistent
- Flexible
Languages
English
Upper intermediate (B2)
Spanish
Native
Custom
- "I meet deadlines and organise my tasks efficiently."
- "I take on new responsibilities quickly and propose improvements when I identify opportunities."
- "I maintain constant attendance and good time management."
- "I adapt easily to new environments, tools and ways of working."
Timeline
Hotel receptionist
Marella Cruises
2024.05 - Current
Telemarketer Executive
Directv
2024.05 - Current
Bachelor of Science - Sciences & Physics, Chemistry and Biology
IHER
2017.01 - 2019.11