Photography / Video editing
Petros Tzeiranides
Customer Relations Executive
Nicosia
Summary
Dynamic and results-driven individual with a strong background in property sales, client relations, and project promotion. Skilled in handling residential and investment properties, with hands-on experience working with developers, investors, and international clients. Known for effective communication, bilingual fluency (Greek and English), and a client-first approach that builds trust and long-term partnerships. Also experienced in digital marketing, video content creation, and managing online property listings. Passionate about personal development, high-intensity training, and leveraging creative content for brand visibility.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Relations Executive
Delfi Properties
01.2024 - Current
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Acted as a mentor to junior team members, providing guidance and support to help them reach their full potential.
- Proactively identified opportunities for upselling or cross-selling products during regular engagements with customers, contributing to revenue growth.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dispatcher Manager
G.A.P. Vassilopoulos Group
01.2023 - 01.2024
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Reported to management operational activities and maintained current records.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
Sales Manager
Extreme Mobiles Ltd
01.2022 - 12.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Online Chat Representative
Turtle Cove Ltd
01.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving chat inquiries.
- Handled high volume of chats professionally, maintaining a calm demeanor in challenging situations.
- Managed multiple chats concurrently, ensuring timely responses while maintaining quality standards.
- Collaborated with team members to optimize chat support procedures and share best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
EPIC
02.2018 - 11.2019
- Promoting company's product and services
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions
- Cross selling
- Keeping long term relationship with customers
- Contract creating, renewals, installments
- Training
Customer Service
Lidl Cyprus
02.2017 - 01.2018
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Greeted incoming customers and provided reliable, friendly customer service.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Complied with company policy and legal regulations to achieve and maintain safe working environment.
- Maintained store cleanliness and safety standards, contributing to a positive shopping experience for customers.
Swing Manager
Family Restaurants Andreou CO LTD
10.2013 - 08.2016
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Led employee training sessions for improved performance and adherence to company standards.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Business Studies
European University
Nicosia 10.2013 - 06.2016
Kykkos B' Lyceum
Nicosia 09.2010 - 06.2013
Skills
Interests
Video Gaming
Exercise and training
Traditional dancing
AI Tools
Puzzle-solving
Software
Photoshop
Lightroom
SAP Business software
Word, Excel, Powerpoint
Computer repair
Mobile repair
Timeline
Customer Relations Executive
Delfi Properties
01.2024 - Current
Dispatcher Manager
G.A.P. Vassilopoulos Group
01.2023 - 01.2024
Sales Manager
Extreme Mobiles Ltd
01.2022 - 12.2022
Online Chat Representative
Turtle Cove Ltd
01.2021 - 12.2021
Customer Service Representative
EPIC
02.2018 - 11.2019
Customer Service
Lidl Cyprus
02.2017 - 01.2018
Swing Manager
Family Restaurants Andreou CO LTD
10.2013 - 08.2016
Business Studies
European University
10.2013 - 06.2016
Kykkos B' Lyceum
09.2010 - 06.2013
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