Peter Malo
Barcelona
Summary
Hospitality professional with over 7 years of experience in managing restaurant operations, leading teams, and enhancing customer experiences. Skilled in using OPERA software to improve efficiency and guest satisfaction. Strong in staff training, budgeting, and problem-solving, with a track record of maintaining high service standards. Passionate about creating positive environments for both guests and employees in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-Time Banquet Manager
Annabelle Hotel
03.2023 - 12.2024
- Collaborated closely with clients to understand their specific needs and preferences, ensuring every event exceeded their expectations.
- Planned and coordinated the layout and setup of events, paying attention to details such as seating arrangements, decor, and timing to create a seamless experience.
- Monitored all aspects of events in real time, addressing any issues promptly to maintain high levels of client satisfaction.
- Maintained clear communication with clients and staff, ensuring a smooth flow of operations and an exceptional guest experience.
Restaurant Manager
Annabelle Hotel
03.2022 - 12.2024
- Performed essential opening and closing duties, ensuring the restaurant was fully operational and well-prepared for service.
- Restocked supplies and managed inventory to maintain readiness and minimize downtime. Provided staff training and development to enhance team performance and service quality.
- Implemented cost control measures while maintaining excellent customer satisfaction.
- Delivered a superior dining experience by aligning operations with guest expectations.
Restaurant Supervisor
Annabelle Hotel
04.2020 - 03.2022
- Supervised food and beverage preparation, ensuring strict compliance with health, safety, food handling, and hygiene standards.
- Addressed and resolved customer complaints diplomatically and efficiently, turning challenges into positive guest experiences.
- Conducted regular check-ins with dining customers to gather feedback on food quality and service, ensuring continuous improvement.
- Ensured smooth restaurant operations by effectively managing staff and resources in a dynamic environment.
Fine Dining Head Waiter
Park Hyatt Abu Dhabi Hotel and Villas
10.2018 - 01.2020
- Prepared and elegantly decorated dining areas, ensuring all flatware and glasses were clean and properly positioned.
- Presented menus, described daily specials, and made personalized recommendations to enhance the guest experience.
- Accurately took and managed orders while maintaining attention to detail in a fast-paced fine dining environment.
- Displayed strong multitasking abilities to ensure smooth operations and exceptional service delivery.
Head Waiter
Grand Hyatt Kuala Lumpur
10.2017 - 10.2018
- Handled guest orders with precision, ensuring timely preparation and delivery of high-quality food and beverages.
- Completed assigned tasks efficiently, including collecting dirty dishes and restocking minibars to maintain room readiness.
- Delivered attentive and courteous service while preparing and setting trays, adhering to the hotel's SOP.
- Ensured an exceptional guest experience through meticulous attention to detail and adherence to service standards.
Education
BBA - Hospitality Administration And Management
AUL University
Lebanon07-2017
Skills
Leadership & Team Management
Operational Management
Proficient in OPERA PMS
Advanced Microsoft Office Suite
Customer Service Excellence
Staff Training & Development
Problem Solving & Crisis Management
Financial Budgeting
Certification
- Food Safety and Hygiene Certificate
- Silver Service and Fine Dining Certificate
LANGUAGES
Arabic: Native
English: Fluent
French: Fluent
Greek: Elementary Proficiency
Spanish: Beginner
Timeline
Part-Time Banquet Manager
Annabelle Hotel
03.2023 - 12.2024
Restaurant Manager
Annabelle Hotel
03.2022 - 12.2024
Restaurant Supervisor
Annabelle Hotel
04.2020 - 03.2022
Fine Dining Head Waiter
Park Hyatt Abu Dhabi Hotel and Villas
10.2018 - 01.2020
Head Waiter
Grand Hyatt Kuala Lumpur
10.2017 - 10.2018
- Food Safety and Hygiene Certificate
- Silver Service and Fine Dining Certificate
BBA - Hospitality Administration And Management
AUL University
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