Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Volunteer Experience
INTERESTS
Timeline
Generic

Paraskevi Aimouchidou

Criminologist
Nicosia

Summary

Passionate about making a positive impact and providing support to others, I am dedicated to assisting individuals through attentive listening and active engagement. Through thorough research, I develop a deep understanding of human behaviors and their outcomes, enabling me to effectively contribute to the growth and development of those I work with.

Overview

1
1
year of professional experience
11
11
years of post-secondary education

Work History

Customer Support Agent

Hellenic Bank
11.2023 - 06.2024
  • Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
  • Assisted customers with account inquiries, transactions, and problem resolution, achieving a high customer satisfaction rate.
  • Developed expertise in banking products and services, providing tailored recommendations to meet clients' needs.
  • Led training sessions for new hires, ensuring they understood processes and policies, contributing to smoother operations and improved customer experience.
  • Collaborated with the risk and compliance teams to identify potential fraud cases, preventing loss and enhancing client trust.
  • Resolved escalated customer complaints and inquiries with tact, minimizing response times and enhancing client loyalty.

Customer Service Representative

Dentistar Dental Clinic
4 2023 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed billing, insurance claims, and payment processes to ensure accuracy and timely reimbursement.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Criminology

Leeds Beckett University
Leeds, United Kingdom
04.2017 - 04.2022

High School -

Pascal English School of Nicosia
Cyprus
01.2009 - 04.2015

Skills

Analysis

Research

Critical Thinking

Problem-Solving

Adaptability

Empathy

Engagement

Collaboration

Listening

CRM Software

Data Management

Customer service excellence

Complaint Handling

Additional Information

Research Methodology, Statistical Analysis & Representation

  • Produced data and provided visual representations of changes and trends relating to criminal behaviour
  • Developed a critical appreciation of the interlink between contemporary psychology and criminology
  • Discovered how psychology and criminology inform debates over a multitude of social issues


Understanding Human Behavior


  • Explored criminological issues alongside a psychological focus
  • Used psychological approaches to study human behaviour and thought to understand why people respond the way they do to crime
  • Discovered the role of individual psychology in modern offending and victimhood
  • Developed an integrated and multifaceted understanding of psychological approaches to studying complex behaviours

Languages

Greek
Native language
English
Advanced
C1

Volunteer Experience

  • Teen Volunteer Childcare Provider - Komanetsi Aquatic Fitness Center


Tasks/Achievements


  • Assisted in the supervision and care of children during the summer school program.
  • Successfully contributed to the academic and personal development of students.


  • Student Conferences - Leeds Beckett University

Tasks/Achievements


  • Assisted in the planning and coordination of student conferences, including scheduling sessions, booking venues, and arranging necessary equipment.
  • Assisted in collecting and analyzing feedback from attendees and participants to assess the success of the conference and identify areas for improvement.

INTERESTS

Keeping active and up to date with current affairs, I enjoy reading and looking into new topics for research.

Timeline

Customer Support Agent

Hellenic Bank
11.2023 - 06.2024

Criminology

Leeds Beckett University
04.2017 - 04.2022

High School -

Pascal English School of Nicosia
01.2009 - 04.2015

Customer Service Representative

Dentistar Dental Clinic
4 2023 - 10.2023
Paraskevi AimouchidouCriminologist