Panagiotis Christodoulou
Famagusta
Summary
Dynamic and bilingual professional with a proven track record of delivering superior customer service and optimizing operational workflows across diverse industries. Leveraging native-level fluency in Chinese, English, and Greek, I specialize in bridging communication gaps and streamlining complex processes through analytical problem-solving and advanced technical literacy. A loyal and proactive leader, I am dedicated to driving business growth through a hands-on approach to project management and a commitment to high-quality, consistent results in high-pressure environments.
Experience & Interests
My professional background is defined by a unique versatility, ranging from technical engineering and 2D-3D drawing interpretation to specialized Mandarin translation and business management. I have successfully navigated roles in metal construction and welding alongside high-touch customer service and media production, demonstrating an ability to master new skills rapidly. This professional agility is mirrored in my personal life; I am a dedicated volunteer and team sports enthusiast who prioritizes mental and physical health. Whether organizing group activities, self-developing through extensive reading, or engaging in community-focused projects, I bring an energetic, collaborative spirit to everything I do and am always eager to embrace new challenges.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Manager ( family enterprise)
Carina Hotel
Ayia Napa, Ammochostos
2011.05 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Monitored health and safety measures for guaranteed compliance.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Achieved cleaning requirements within allotted timeframes.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
- Shared unique stories about tour locations and shared unique stories.
- Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
- Explained site requirements and tour procedures to participants.
- Protected group members by following safety guidelines.
- Maintained guest safety by running professional, organised tours.
Chinese Customer Agent
FXGT
Limassol
2025.10 - 2026.03
- Enhanced customer satisfaction by handling live chats efficiently.
- Managed upset or irate customers calmly, restoring their trust in the brand.
- Adopted a professional tone whilst addressing customer concerns, providing quality experience.
- Used CRM system effectively for seamless communication with customers.
- Delivered exceptional service to customers, leading to increased client retention.
- Resolved customer queries for improved relations and loyalty.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Promoted achievement of individual and team KPIs in line with department standards.
- Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
- Improved rapport with customers by providing empathetic and patient support during difficult situations.
- Worked on multiple platforms to handle customer inquiries effectively.
- Assisted customers with queries, improved satisfaction rate.
- Collaborated with team members to provide high-quality support services.
- Coordinated with other departments to resolve complex client issues swiftly, improving overall efficiency.
- Utilised CRM software proficiently to keep accurate records of all interactions with customers.
- Handled sensitive information cautiously with utmost confidentiality.
- Prioritised tasks in a fast-paced environment, maintaining consistent quality of service delivery.
- Facilitated smooth communication between company and clients by resolving misunderstandings promptly.
- Resolved technical issues for enhanced customer trust.
- Facilitated traceability of history and statistics by registering and reporting calls in CRM software.
- Smoothened customer onboarding experience, providing superior level of customer care.
- Skilfully elicited relevant information from customers to pass queries to Remote Support Team with maximum efficiency.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
Property manager
La Mer Homes LTD
Famagusta, Ammochostos
2025.02 - 2025.09
- Tracked all inventory used during projects which streamlined stock management procedures.
- Improved data accuracy for inventory records by implementing a new management system.
- Facilitated health education sessions to raise awareness about disease management.
- Coordinated meetings and appointments, ensuring effective time management.
- Completed large volume orders within deadlines through efficient task management skills.
- Prepared detailed cost reports for efficient financial management.
- Delivered high-quality work within tight deadlines through effective time management.
- Devised crisis management plan which guaranteed quick resolution in case of negative press.
- Detected any operational faults in the furnace, promptly reporting issues to management.
- Conducted regular inventory checks for efficient kitchen management and avoided ingredient shortages during peak times.
- Worked closely with management to implement new security measures, improving overall site security levels.
- Documented all property transactions to maintain transparency and accountability.
- Ensured smooth transition of property ownership by liaising effectively with respective solicitors and estate agents.
- Provided peace of mind for absent homeowners through effective communication and reliability.
- Handled lost property effectively, returning items to rightful owners promptly.
- Facilitated successful negotiations for advantageous purchase agreements with property owners.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Conducted regular property inspections, ensuring high standards of cleanliness and safety.
- Ensured all ingredients used were fresh and high quality, maintaining excellent food standards.
- Achieved high compliance standards with rigorous audit practices.
- Maintained high standards of store presentation, resulting in increased footfall.
- Revised outdated regulations, promoting higher standards of corporate governance within the organisation.
- Upheld high ethical standards whilst dealing with sensitive information related to flight paths or security issues.
- Achieved high cleanliness standards with introduction of detailed checklists to team.
- Produced monthly reports to provide insight into invoicing process efficiency.
- Expedited invoicing procedures to enhance cash flow management.
- Managed financial transactions including invoicing, expense claims and petty cash reconciliation.
- Communicated effectively with other departments to address any invoicing issues.
- Ensured accuracy in invoicing with meticulous data entry and review.
- Ensured timely invoicing by maintaining up-to-date client records.
- Conducted price checks on retail products within store for accurate invoicing.
- Managed invoicing and buying processes, keeping operations within client budgets.
- Provided customer support resulting in improved client satisfaction.
- Handled high volume calls daily to provide exceptional customer support.
- Delivered outstanding customer support to lead by example, uplifting team performance.
- Resolved client queries swiftly, delivering top-notch customer support consistently.
- Delivered front line customer support to customers.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Managed complex queries, delivering high-quality customer support.
- Maintained safety standards, achieved high level of workplace safety.
Chinese - Asian Customer Support
Windsor Brokers Company
Limassol , Limassol District
2024.05 - 2024.11
- Delivered reliable, high quality technical support to users daily.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Executed tasks adhering to documented procedures and processes for all activities.
- Followed up customer queries to check provided solutions met expectations.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Improved customer satisfaction ratings through responsive query resolution.
- Reduced customer wait times by adhering to call target timeframes.
- Logged customer communications for complete service records.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Managed online live chat.
- Built positive customer rapport through friendly, professional communication.
- Guaranteed quality CRM data, performing database cleansing to update customer contact details.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Communicated effectively with stakeholders to ensure transparency and trust.
- Assisted customers in navigating company website, enhanced user experience.
- Enhanced customer profile accuracy by conducting diligent Know Your Customer investigations.
- Maintained up-to-date knowledge of products to provide accurate advice to customers.
- Kept up-to-date knowledge on latest products and promotions to advise customers effectively.
- Enhanced customer service by providing detailed product knowledge.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Increased customer satisfaction by resolving issues.
Engineer General Assistant
BK Surface LTD
Larnaca, Larnaka
2022.08 - 2023.09
- Learnt to complete and file workplace documentation.
- Carried out project tasks under supervision.
- Communicated with colleagues to collaborate on projects and handover tasks.
- Adhered to health and safety regulations.
- Identified need for maintenance and repair work, scheduling as necessary.
- Assessed building proposals against safety and planning laws to maintain project compliance.
- Assisted with compilation of as-built drawings.
- Used safety equipment, measuring instruments, and technical drawing software across different project stages.
- Delivered planned preventative maintenance to minimise production downtime.
- Worked at height to inspect and install plant equipment.
- Visited sites with engineer to support servicing and maintenance tasks.
- Produced 2D and 3D CAD drawings and bill of materials.
- Advised teams working on construction projects to create robust, technically sound structures.
- Read and interpreted schematic drawings and project specifications.
- Operated grinders, clamps and drills to safety standards.
- Fabricated component pieces and built structures from start to finished product.
- Detected welding defects and performed required repairs.
- Utilised welding tools and equipment to practise safety measures.
- Used flat, horizontal, vertical and overhead positions in welding.
- Interpreted engineering drawings to meet required fabrication specifications.
- Read and interpreted engineering drawings and blueprints to perform welding according to task specifications.
- Evaluated welding requirements and selected appropriate materials and tools to complete tasks on time and within budget.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Examined machinery and mechanical equipment to evaluate performance and identify problems.
- Used welding abilities to fabricate, assemble and repair metal parts.
- Studied welding procedure data sheets and specifications to plan welding sequences.
- Accurately assessed welding progress against project goals by maintaining and updating daily work and material logs.
- Drove forklift trucks responsibly, upholding staff and environment safety.
- Loaded equipment securely to minimise damage and risk.
- Transported goods between warehouse locations according to shipment and storage needs.
- Transported pallets of goods to designated areas, continuously meeting productivity targets.
- Unloaded pallets and materials safely for onward processing.
- Stored received goods in logical and organised manner.
- Used safe manual lifting techniques whilst transporting heavy goods.
- Returned empty pallets after use, ready for reloading.
- Worked in team environments.
- Used manual handling techniques and roller cages to move crates around warehouse.
- Maintained accurate logbooks for vehicle maintenance and repair work.
Translator
BK Surface LTD
Larnaca, Larnaka
2022.08 - 2023.09
- Translated written documents accurately with linguistic precision.
- Proofread and edited translated materials to maintain language quality and consistency.
- Researched industry-specific terminology to enhance translation accuracy.
- Delivered high-quality translation and interpretation services from [Chinese] to [English - Greek ], supporting clients across multiple industries.
- Reviewed written texts for grammar, spelling and contextual accuracy.
- Prepared documentation in multiple languages for official use.
- Revised and translated materials to improve word choice and refine meanings.
- Studied language vocabulary, cultural background and environment-specific terms to develop and maintain advanced linguistic abilities.
- Coordinated with project managers to prioritise translation assignments.
- Delivered clear, accurate technical translations for Chinese texts.
Warehouse Manager - Storekeeper
Public Stores Company Cyprus
Paralimni , Ammochostos
2018.07 - 2019.03
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Worked with supply chain professionals to monitor and replenish inventory levels.
- Analysed inventory reports to achieve strong product availability.
- Delivered performance appraisals to drive team productivity.
- Minimised accidents and near misses with rigorous health and safety training.
- Briefed team on productivity targets and process changes.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Maintained clean, safe and orderly warehouse space.
- Performed tagging and labelling of warehouse inventory.
- Operated material handling equipment to move large and heavy loads.
- Loaded packaged goods on to trucks for shipping.
- Maintained and cleaned warehouse equipment following set procedures.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Followed safety standards for carrying, moving and storing freight.
- Moved stock around by hand, using forklift truck or lifting gear.
Sales person
Public Stores Company Cyprus
Paralimni, Ammochostos
2018.07 - 2019.03
- Helped resolve client problems quickly with superior customer service.
- Placed customer orders, providing guidance on product delivery timeframes.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
- Accounted for all inventory and ordered new stock.
- Increased current product and service sales through knowledgeable customer advice.
- Contacted satisfied customers to offer additional services.
- Provided customers with price information and handled financial transactions.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Resolved customer concerns promptly to maintain satisfaction.
- Delivered high sales performance within budget to strict deadlines and targets.
Hotel's restaurant manager and waiter
Narcissos Hotel Cyprus
Protaras, Ammochostos
2017.10 - 2018.07
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Established safe and secure dining environment with strong sanitation standards.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers, presented menus and shared information about available special items.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Verified completed orders and served guests at tables.
- Kept tables clear of used crockery, glassware and cutlery.
- Accurately took orders, making menu recommendations as appropriate.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Polished glasses and cutlery to pristine standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Advised on food and drink choices based on customer preferences.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Storekeeper
Jumbo Stores Company
Larnaca, Larnaka
2017.10 - 2018.07
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Challenged and inspired team members to achieve business results.
- Trained staff to maximise sales and deliver on store targets.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
Education
Diploma of Higher Education - Classical Classes
Paralimni Lyceum
Cyprus 2011.09 - 2014.09
Certificate of Higher Education - Military Service
Army
Cyprus 2016.09 - 2017.10
Bachelor of Arts - Chinese Literature and Culture
Soochow University
China - Jiangsu 2019.09 - 2024.09
Skills
- Written and oral communication skills
- Excellent communication skills
- Clear and professional communication
- Analytical skills
- Clear communication
- Advising skills
- Customer service skills
- Word - Power point - Excel
- Solid works
- CNC computing
- Bending machine
- Computing Welding machine
- Computing Laser cutting machine
- Advanced computer skills
- Life-skills development
Communication skills :
Spirit of cooperation and leadership which have been acquired from school, army and my work experience Being an athlete person also helped me in clustering and competitiveness Self improvement through books and attending seminars on personal development and better management of my interpersonal relationships Simultaneous development of my knowledges in a cognitive objects or in broader areas
Computer skills :
- Mondaycom
- CRM
- LexisNexis
- Teams
- Person who can work under a pressure
- Person who can work under cooperation
- Person who give new advises and ideas
- Always try one's best to have the best results
- Always willing to do the best for the company and the client
- Kindness person
- Serious at my job
- Not afraind to confront any difficult situation
- Can be familiar with every kind of job and enviroment
Personal Skills:
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Greek
Native
Affiliations
- Sports
- Reading
Accomplishments
- Award for the best student in class.
- Award for the student that never skip the class.
- Award for the best essay ( study abroad)
- Award for graduating Speech - report
Certification
- HSK Certificate
Timeline
Chinese Customer Agent
FXGT
2025.10 - 2026.03
Property manager
La Mer Homes LTD
2025.02 - 2025.09
Chinese - Asian Customer Support
Windsor Brokers Company
2024.05 - 2024.11
Engineer General Assistant
BK Surface LTD
2022.08 - 2023.09
Translator
BK Surface LTD
2022.08 - 2023.09
Bachelor of Arts - Chinese Literature and Culture
Soochow University
2019.09 - 2024.09
Warehouse Manager - Storekeeper
Public Stores Company Cyprus
2018.07 - 2019.03
Sales person
Public Stores Company Cyprus
2018.07 - 2019.03
Hotel's restaurant manager and waiter
Narcissos Hotel Cyprus
2017.10 - 2018.07
Storekeeper
Jumbo Stores Company
2017.10 - 2018.07
Certificate of Higher Education - Military Service
Army
2016.09 - 2017.10
Diploma of Higher Education - Classical Classes
Paralimni Lyceum
2011.09 - 2014.09
Manager ( family enterprise)
Carina Hotel
2011.05 - Current