OSAMA SHEHAB EDDIN
Saudi Arabia, Riyadh
Summary
Result-oriented individual with a passion for consulting and artificial intelligence. Skilled in sales operations, workflow optimization, and outbound acquisition with experience in both startups and established companies. Committed to enhancing client satisfaction and driving performance through effective problem-solving techniques. Eager to continuously learn and grow in fast-paced environments.
Overview
3
3
years of professional experience
21
21
Certifications
Work History
Growth Strategy & Operations Lead
PredictSales
United Kingdom
12.2023 - 12.2025
- Built and executed outbound acquisition systems for marketing agencies using structured ICP segmentation, enrichment workflows, and targeted messaging, improving reply quality by 25–40% across client accounts.
- Led the full sales cycle from outreach to close, engaging senior stakeholders and securing high-value clients.
- Conducted detailed performance analysis to identify gaps in messaging, deliverability, and targeting, helping clients achieve 20–35% improvements in outbound performance after optimization.
- Built scalable ICP frameworks and lead qualification processes that increased targeting accuracy and pipeline relevance by 30%+.
- Developed workflow automations and operational processes that reduced manual workload by 35–50% and improved execution reliability.
- Collaborated with cross-functional client teams to clarify requirements, streamline implementation, and speed up campaign activation by 20%.
- Advised clients on outbound architecture, platform health, and optimization efforts, reducing spam/technical errors by 50–70% and strengthening system reliability.
Operations & Sales Intern
Aramex
Saudi Arabia
07.2025 - 09.2025
- Rotated across inbound, outbound, last-mile, inventory, customs, and secure-goods operations.
- Engaged with cross-functional teams including dispatch, inventory, and customer support to understand customer requirements and service expectations.
- Learned how frontline operational challenges influence client satisfaction, SLA performance, and commercial priorities.
- Consulted with supervisors on process improvements and contributed recommendations that enhanced daily efficiency and coordination.
- Supported automated inbound workflows including dimensional scanning, conveyor sorting, and AVL-based routing.
- Assisted with high-priority client shipments through quality checks and fast-track processing.
- Helped manage RTO shipments, unknown parcels, and high-value items requiring strict documentation and security.
Product Owner Intern
Durmazlar Group
Cyprus, Famagusta
11.2022 - 12.2022
- Worked with product, marketing, and customer-success teams to maintain operational alignment.
- Analyzed website traffic and customer behavior to identify improvement opportunities and support data-driven decisions.
- Assisted in QA checks by validating feature updates, identifying issues, and ensuring release readiness.
- Supported outreach activities by helping prepare product prototypes and scheduling meetings with prospective clients.
Education
Bachelor's of Business Administration -
Eastern Mediterranean University
Cyprus09-2025
High School Diploma -
Al-Faris International School
Riyadh07-2021
Skills
- Soft Skills: Project Management, Teamwork, Presentation Skills, B2B Sales, Leadership, Adaptability, Analytical Thinking, Emotional Intelligence, Time Management
- Technical Skills: SmartLead, Instantly, Clay, Apollo, HubSpot CRM, Zapier, Workflow Automation, Excel, Google Workspace
Certification
• Power and Influence for Positive Impact - Harvard Business School
Volunteering Roles
- Peer Mentor at Eastern Mediterranean University: Supported new students academically and socially, guiding them through campus resources and orientation.
- Marketing Partner Volutneer at American University of Sharjah: Contributed to content creation, outreach efforts, and promotional initiatives.
Timeline
Operations & Sales Intern
Aramex
07.2025 - 09.2025
Growth Strategy & Operations Lead
PredictSales
12.2023 - 12.2025
Product Owner Intern
Durmazlar Group
11.2022 - 12.2022
Bachelor's of Business Administration -
Eastern Mediterranean University
High School Diploma -
Al-Faris International School