Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Puzzle, Chess, Photography, Hiking and camping,
Timeline
Generic
Omer Piro

Omer Piro

Sales Manager
Nicosia

Summary

Dynamic Sales Manager with a proven track record at Toyota Plaza Ercantan, enhancing client satisfaction and boosting sales through strategic planning and relationship management. Skilled in sales operations and staff leadership, I excel in creating lasting customer relationships and implementing effective sales strategies.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Sales Manager

Toyota Plaza Ercantan
06.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Reservation Officer

Concorde Tower Hotel
Nicosia, Gonyeli
12.2020 - 05.2021
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
  • Prepared daily reports on reservations activity for management review and analysis.
  • Provided exceptional customer service through timely responses to emails and phone calls from potential guests.

Cafe Manager

All The Perks Espresso Cafe
08.2018 - 06.2019
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.

Bar Manager

The Gospel Bar
05.2017 - 08.2017
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Tourism Officer

Bakyön Turizm Acentesi
07.2015 - 07.2016
  • Streamlined operations, improving the efficiency of daily tasks and visitor services management.
  • Boosted local business involvement in tourism initiatives through targeted outreach and partnership building.
  • Organized high-quality events that attracted large audiences, raising the profile of local attractions.
  • Gathered and analyzed data on visitor trends, informing future strategies for tourism development.

Education

Bachelor of Arts - Tourism And Hospitality Management

NEAR EAST UNIVERSITY
Nicosia
09.2013 - 06.2018

High School Diploma -

Bülent Ecevit Anadolu Lisesi
Nicosia, Cyprus
09.2009 - 06.2013

Skills

Sales planning

Client relationship management

Sales reporting

Staff management

Sales operation

Direct sales

Additional Information

I am a highly motivated and adaptable individual with a strong passion for continuous learning. I thrive in dynamic environments and enjoy taking on new challenges that push me to grow both professionally and personally.

Software

Microsoft Office (Word, Excel, PowerPoint)

Google Workspace (Docs, Sheets, Slides)

Adobe Photoshop, Illustrator, InDesign

Interests

Automotive knowledge and technology

Outdoor sports (cycling, running, athletics)

Puzzle, Chess, Photography, Hiking and camping,

  • Chess & Strategic Thinking
  • Photography (Nature & Landscape)
  • Hiking & Camping (Outdoor Exploration)
  • Puzzle Solving & Logical Challenges

Timeline

Sales Manager

Toyota Plaza Ercantan
06.2021 - Current

Reservation Officer

Concorde Tower Hotel
12.2020 - 05.2021

Cafe Manager

All The Perks Espresso Cafe
08.2018 - 06.2019

Bar Manager

The Gospel Bar
05.2017 - 08.2017

Tourism Officer

Bakyön Turizm Acentesi
07.2015 - 07.2016

Bachelor of Arts - Tourism And Hospitality Management

NEAR EAST UNIVERSITY
09.2013 - 06.2018

High School Diploma -

Bülent Ecevit Anadolu Lisesi
09.2009 - 06.2013

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Omer PiroSales Manager