Olena Burko

Supporting the planning and supply chain management functions within our organization.

Collaborating with various departments to ensure that our supply chain operations run smoothly and efficiently.

Key responsibilities include assisting with inventory management and order processing. Place and track orders. Minimize excess stock holding, support the buying team in planning and forecasting of demand. This position has helped me to develop strong analytical skills, excellent communication abilities, and a keen eye for detail.

• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Kept reception area clean and organised to uphold professional office reputation.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Offered knowledgeable, friendly support to in-office guests.
• Compute all guests' billings, accurately post any charges, close guest accounts, and process payment of guest accounts.

• Greeted customers, presented menus and shared information about available special items.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

• Used product and service knowledge to guide customer decision-making.
• Maintained positive and approachable manner, fostering friendly and inviting atmosphere.
• Informed current and potential customers about product updates, special offers and new products.
• Demonstrated product features and benefits persuasively, influencing purchasing decisions.
• Provided post-promotion reports, summarising customer interactions and feedback for analysis.

Inventory checking, verification of the quantity, and condition of products held in the warehouse.