Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
Hi, I’m

Nina Ndansi Kusuna

Travel Agent
Larnaca
Nina Ndansi Kusuna

Summary

Organized and dependable candidate with seven (7) years of successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with long years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart.

Overview

8
years of professional experience

Work History

Dean Thelwell

Hotel Housekeeper
07.2022 - Current

Job overview

  • Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
  • Ensured a high standard of cleanliness
  • Contributed to the hotel''s comfortabilty to all guests
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Participated in ongoing professional development opportunities within the hospitality industry.

Yoomee Telecommunication

Call Center Representative
08.2017 - 01.2018

Job overview

  • Enhanced customer satisfaction
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Identified opportunities for upselling products or services
  • Team work.

Gashu

Customer Service Representative
02.2016 - 06.2016

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

Global Institute of Aviation
Accra Ghana

IATA Diploma from Tourism And Travel Management
12.2016

University Overview

Higher Institute of Management Studies
Buea Cameroon

Insurance from Insurance
12.2015

University Overview

PCHS
Bamenda Cameroon

A/Levels
06.2011

University Overview

Skills

  • Room Turnover
  • Guest Relations and attention to details
  • Organizational skills
  • Professional and Courteous
  • Deep Cleaning Protocols
  • Guest Service and Support
  • Work Planning and Organization
  • Team Support and Collaboration
  • Customer Inquiry and Response
  • Performance Appraisal
  • Cleaning and Maintenance

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved internet issues which led to good customer relation.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 7 in the development of Yoomee internet showroom.
  • Achieved recommendatioms through effectively helping with customer services..

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)
Availability
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Hotel Housekeeper
Dean Thelwell
07.2022 - Current
Call Center Representative
Yoomee Telecommunication
08.2017 - 01.2018
Customer Service Representative
Gashu
02.2016 - 06.2016
Global Institute of Aviation
IATA Diploma from Tourism And Travel Management
Higher Institute of Management Studies
Insurance from Insurance
PCHS
A/Levels
Nina Ndansi KusunaTravel Agent