Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Nicoleta Spataru

Office Manager
Limassol

Summary

I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. Able to uphold high standards of customer service and speed whilst at the same time adhering to a companies regulations and procedures. A hardworking, well-mannered and friendly person with a positive attitude to work.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Secretary

D.S. First Cars LTD
04.2025 - Current
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.

Office Manager

Drive It Car Rentals Ltd
02.2022 - 10.2024
  • Maintained strong and positive relationships with existing corporate and private customers
  • Leading a team of customer service staff (including recruiting and training new staff)
  • Handling complex situations and complaints to satisfaction resolution
  • Advised and reviewed rental charges

Office Manager

Hertz (Autotechnica Cyprus Ltd)
05.2019 - 06.2022
  • Tracking vehicle inventory and transfer between multiple locations to ensure proper availability to customers
  • Tracking and analyzing sales statistics to ensure achievement of office sales goals and overall profitability
  • Conducted comparative market analyses for changes in rental rates
  • Worked closely with the managers from all the locations in Cyprus in order to be efficient country wise

Customer Support Representative

Hertz (Autotechnica Cyprus Ltd)
03.2018 - 05.2019
  • Providing superior, efficient service during all aspects of the rental car process
  • Answering customers questions and concerns on desk, by phone or email
  • Explaining the rental and paperwork process in a professional manner
  • Arranging rentals for new customers / making product recommendations or services to customers based on their needs and preferences and taking payments
  • Assisting customers who have an issue or emergency with their rental car
  • Responsible for inspecting vehicles when they left with clients and when the vehicles were returned

Office Manager

Fun & Finance Group Ltd
12.2017 - 03.2018
  • Organising office operations and procedures
  • Scheduling meetings and appointments
  • Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Responsible for gathering, analysing and summarising information to manager as required
  • Dealing with correspondence

Affiliate Marketing Assistant through Email Marketing

Fun & Finance Group Ltd
09.2017 - 03.2018
  • Creating and sending newsletters to over 150,000 subscribers daily Developing and implementing email marketing campaigns for various clients
  • Ensuring brevity and accuracy of marketing messages
  • Careful analysis of newsletters content in order to increase sales

Education

Master degree - Contemporary musical education

National University of Music Bucharest
01.2013

License degree - Musical pedagogy

National University of Music Bucharest
01.2011

Skills

  • Competent on Microsoft Office program
  • Able to use office equipment like copiers, fax’s, scanners, printers, etc
  • Taking prompt, decisive and corrective action to rectify any short comings
  • Active team member with self-drive and motivations
  • Loyal and resourceful for commitment to exceed employer expectations
  • Responsiveness and forward thinking
  • Well organised and problem solving
  • Patient an able to remain calm in stressful situations
  • Active listening skills
  • Verbal and written communication
  • Adaptability

Training

  • Hoch Capital: Account manager training: 27 - 30 November 2017
  • Coursera: Foundations of Digital Marketing and E-commerce; Attract and engage Customers with Digital Marketing: September - October 2022

Certification

Coursera: Foundations of Digital Marketing and E-commerce

Timeline

Secretary

D.S. First Cars LTD
04.2025 - Current

Coursera: Foundations of Digital Marketing and E-commerce

10-2022

Coursera: Attract and engage Customers with Digital Marketing

10-2022

Office Manager

Drive It Car Rentals Ltd
02.2022 - 10.2024

Office Manager

Hertz (Autotechnica Cyprus Ltd)
05.2019 - 06.2022

Customer Support Representative

Hertz (Autotechnica Cyprus Ltd)
03.2018 - 05.2019

Office Manager

Fun & Finance Group Ltd
12.2017 - 03.2018

Affiliate Marketing Assistant through Email Marketing

Fun & Finance Group Ltd
09.2017 - 03.2018

License degree - Musical pedagogy

National University of Music Bucharest

Master degree - Contemporary musical education

National University of Music Bucharest

Similar Profiles

CREATE PROFILE
Nicoleta SpataruOffice Manager