Nick Papadopoulos
Limassol,02
Summary
Dynamic professional with a strong background in commercial account management and client acquisition. Known for exceptional customer service and effective performance tracking, committed to achieving measurable outcomes and enhancing client satisfaction.
Overview
33
33
years of professional experience
Work History
Commercial Account Manager
Truly Nolen
Tampa, Florida
10.2016 - 03.2026
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Developed strategic account plans to align services with client needs and goals.
- Managed contract negotiations, ensuring favorable terms for both company and clients.
- Analyzed market trends to identify growth opportunities and improve service offerings.
- Provided ongoing support to 240 assigned accounts by acting as their primary point of contact for any issues or inquiries.
Commercial Insurance Broker
Greystone Insurance Agency
NYC, New York
02.2006 - 05.2016
- Developed customized insurance solutions based on client assessments and risk analysis.
- Negotiated policy terms with underwriters to secure optimal coverage for clients.
- Conducted regular market research to identify emerging trends and competitive products.
- Mentored junior brokers on effective sales techniques and compliance standards.
- Collaborated with claims adjusters to ensure timely resolution of client issues.
- Offered detailed information about products and binding coverage.
- Reviewed, shopped and processed renewals.
Hospitality Manager
New York Helmsley Hotel
NYC, New York
01.1993 - 01.2006
- Directed daily operations, ensuring exceptional guest experiences and service delivery standards.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed and enforced policies to maintain high quality of service and compliance with regulations.
- Managed budgetary constraints while optimizing resource allocation across departments.
- Analyzed customer feedback to identify areas for improvement in service delivery and guest satisfaction.
- Led cross-functional teams in executing special events, enhancing hotel visibility and reputation.
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
Education
Business Administration And Management
Baruch College
NYC, New YorkSkills
- Deal closing
- Client relationship building
- Brand awareness
- Client acquisition
- CRM proficiency
- Territory management
- Competitor analysis
- Performance tracking
- Sales pipeline management
- Proposal writing
- Account growth
- Customer service
Timeline
Commercial Account Manager
Truly Nolen
10.2016 - 03.2026
Commercial Insurance Broker
Greystone Insurance Agency
02.2006 - 05.2016
Hospitality Manager
New York Helmsley Hotel
01.1993 - 01.2006
Business Administration And Management
Baruch College