NATALIIA MOROZOVA
Summary
Experienced Service Delivery&QA Lead (11+ years) with good reputation for resolving problems and improving customer satisfaction. Having a strong experience working with foreign telecom companies around the world. Nominated several times as 'best worker of the month' within a big service delivery team. Demonstrated expertise in leading cross-functional teams and employing critical problem-solving skills. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Service Delivery & Test Manager
Amdocs LTD
05.2021 - Current
- Working as a delivery/test engineer for more than 9 years in a company, I've successfully rolled the biggest projects into production: starting from the FAT stage in testing and being a focal point in a project until PROD go-live
- After go-live, accumulated requests, tickets, and solving problems on the L2/L3 level in collaboration with the R&D team
- Acted as a single escalation point for critical issues
- Onsite work (business trips) in collaboration with the customer and other app teams around the company
- Service Delivery: Create incident reports and perform a deep analysis of problems
- Analytic part: Performed a deep investigation of incoming issues and provided fast solutions on L3 level
- Documentation: preparing an MOP for a customer for installations, together with test reports and test plans for UAT, SIT test stages
- Nightshifts: Working during night shifts or outside of working hours in case of P1 production problems
- Training part: creating training courses for newcomers, developing training material regarding a product, and presenting in front of customers
- Management: Experience in managing L2 and L3 teams
- R&D professional: Installation and configuration of a product
- Release Management: drop preparation, working with team KPI
- PM skills: Applied project management techniques to deliver CRs for projects within budget
QA Analyst/Technical Expert
Amdocs LTD
04.2015 - 05.2021
- Involved in preparing test strategy and test plan for the commercial lines implementation project
- Deploying the test build in a good server and verifying the connection pools involved in functional testing and database testing
- Prepared test cases, procedures, bug tracking, logging and reported bugs using the quality center
- Analyzed user requirements, attended change request meetings to document changes and implemented procedures to test changes
- Mapping the requirements to appropriate test cases and designing of test cases, test procedures and test data in quality center
- Participated in the peer reviews of technical requirements and design documents
- Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget
- Developed functional specifications for implementing integration-related solutions
- Provided technical assistance to user staff and programming personnel by writing documentation
- Defined and verified configurational changes through tests to meet business requirements
- Delivered first- and second-level support to maintain end-user operations
- Coordinated application development for multiple projects to meet scheduled deadlines
- Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage
- Designed impressive solutions to overcome existing system challenges
- Developed and implemented standards, procedures and documentation to improve product quality
- Studied and documented present workflow to recommend process improvements
- QA/BA analytics: collecting new requirements from customers and analysing new CRs, creating SSA for that
- Management: Experience in managing L2 and L3 teams
- Release Management: drop preparation, working with team KPI
- PM skills: Applied project management techniques to deliver CRs for projects within budget
Delivery & Test Specialist
Bank Soft Systems
09.2014 - 04.2015
- Evaluated and identified requirements to plan testing phase thoroughly
- Created comprehensive test plans, test scripts and use cases to reflect testing objectives
- Performed root-cause analysis to identify the problematic areas
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence
- Prepared and configured systems for testing
- Tested applications in Linux environments
- Analyzed existing products to identify areas for improvement and development of new features
QA Engineer/ANALYST
NetCracker Technology
09.2012 - 08.2014
- Test design - creating/updating regression and functional tests, optimisation, and improvement of functional testing
- Prepare test plan and distribute activities during test cycles, assign tasks to QA engineers
- Provide detailed status reports on test cycles and schedules
- Making design changes in communications with the BA team
- Communication with the team to clarify results of testing, exchange and verify information, and coordinate work activities
- Review test documentation for its correspondence to business specificity and requirements
- Create QA LOE for project scope
- Supervised a group of newcomers and taught them the best practice of the QA process in the company
- Support SIT/UAT/FAT testing
- Foreign travel, and support on-site testing (Switzerland, Swisscom)
- Support Go-live in collaboration with the customer in real time
Education
Bachelor's degree - Engineering
Saratov State University named after N.G.Chernyshevsky
06.2014
System Administration on Windows 2003 SP - Administration
Tritec
03.2011
AWS Certified Cloud Practitioner - DevOps
AWS/Internal courses
11.2024
Skills
- JIRA
- Bug-tracking systems (Bugzilla)
- Debugging (Log4j)
- Monitoring tools (Grafana, Netcool)
- Network tools (Wireshark)
- Version Control Systems (CVS, Git)
- REST/JSON
- Unix
- Bash scripting
- SharePoint
- Document management (MOP, Test Strategy)
- UML/Visio
- Software installation and configuration
- Test execution management
- Issue resolution
- Training and mentoring
- Non-functional/load testing
- Team leadership
- Effective communication
- Resource planning expertise
Languages
English
Advanced
C1
Russian
Proficient
C2
Greek
Elementary
A2
Timeline
Service Delivery & Test Manager
Amdocs LTD
05.2021 - Current
QA Analyst/Technical Expert
Amdocs LTD
04.2015 - 05.2021
Delivery & Test Specialist
Bank Soft Systems
09.2014 - 04.2015
QA Engineer/ANALYST
NetCracker Technology
09.2012 - 08.2014
System Administration on Windows 2003 SP - Administration
Tritec
Bachelor's degree - Engineering
Saratov State University named after N.G.Chernyshevsky
AWS Certified Cloud Practitioner - DevOps
AWS/Internal courses
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