NATALIE AHMAD

• Managed daily schedules and appointments , ensuring seamless coordination of meetings and events.
• Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
• Organized successful company events that strengthened team morale and fostered positive workplace culture.
• Handling emails, phone calls, and client inquiries.
• Processing payments and invoices.
• Managing patient records and ensuring proper documentation
• Sending reminders for vaccinations and check-ups
• Handling customer feedback and reviews

-Respond promptly to emergency calls related to accidents, providing clear and professional assistance.

-Providing immediate instructions to the caller (e.g., first aid, safety measures)

-Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

-Coordinating with roadside assistance (towing services, mechanics)

-Maintain accurate records of all incidents, ensuring detailed documentation in the system.

• Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
• Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
• Collaborated with other managers to develop best practices for store operations and employee development.
• Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
• Collaborated with cafe management to design and implement promotional strategies for cafe items.
• Created new training guidelines, and provided staff orientation and training.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.