Natalia Polychroniadou

• Managed customer relations on ongoing basis to maximize customer retention.
• Increased customer loyalty through the development of personalized relationships with clients.
• Assisted customers with opening accounts and signing up for new services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained staff on operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.

• Established a strong working knowledge of various payment systems/platforms used within the organization for seamless navigation between tasks.
• Processing of manual and electronic payments.
• Collaborated with cross-functional teams to resolve payment issues and improve overall operational efficiency.
• Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.

Greek Language teacher for Alien Students, Faneromeni Gymansium, Ministry of Education and Culture,Adults Education Centres, Nicosia,Cyprus

• Tutored and assisted students to help with English language comprehension and mastery.