Natalia Grigalashvili
31/08/1980
Summary
Dynamic Receptionist and Public Relations Manager at MELISSI BEACH HOTEL & SPA, noted for exceptional customer relations and proven team leadership. Fluent in Greek and English, utilizing critical thinking to elevate guest experiences while ensuring brand consistency. Achievements include maintaining consistently high satisfaction ratings and adeptly managing diverse teams. Dedicated to cultivating positive relationships that contribute to overall business success.
Overview
12
12
years of professional experience
Work History
Receptionist
Sunrise Jade
05.2021 - 11.2024
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
AMARANDE HOTEL
06.2020 - 11.2020
- Aided guests during check-in, offering details on hotel services.
- Computed bills, collected payments, and made changes for guests.
- Handled telephone inquiries regarding the availability of rooms, prices, and facilities, directing calls accordingly.ly.
- Computed bills, collected payments, and made changes for guests.
Receptionist
NELIA BEACH HOTEL
04.2020 - 06.2020
Public Relations Manager
MELISSI BEACH HOTEL & SPA
01.2014 - 01.2019
- Responsible for the Kids Club and Animators.
- Analyzed media commentary to check for consistent and appropriate company name and brand use.
- Identified the needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Receptionist
OLYMPIC LAGOON RESORTS
07.2013 - 11.2013
Receptionist
MARGADINA HOTEL
01.2013 - 07.2013
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors and provided them with assistance.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Methods of Teaching Russian as a Foreign Language & Cross Cultural Communication - Russian Language
M.LOMONOSOV MOSCOW UNIVERSITY
Moscow, Russia01-2014
English Language & Literature Teacher -
GORI STATE UNIVERSITY
Gori, Georgia01.2002
Chef & Baker -
KHARKIV BUSINESS COLLEGE
Kharkiv, Ukraine06-1997
Skills
- Greek
- English
- German
- Georgian
- Russian
- Critical thinking and problem-solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communication skills
- Leadership
Timeline
Receptionist
Sunrise Jade
05.2021 - 11.2024
Receptionist
AMARANDE HOTEL
06.2020 - 11.2020
Receptionist
NELIA BEACH HOTEL
04.2020 - 06.2020
Public Relations Manager
MELISSI BEACH HOTEL & SPA
01.2014 - 01.2019
Receptionist
OLYMPIC LAGOON RESORTS
07.2013 - 11.2013
Receptionist
MARGADINA HOTEL
01.2013 - 07.2013
Methods of Teaching Russian as a Foreign Language & Cross Cultural Communication - Russian Language
M.LOMONOSOV MOSCOW UNIVERSITY
English Language & Literature Teacher -
GORI STATE UNIVERSITY
Chef & Baker -
KHARKIV BUSINESS COLLEGE
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