Nadiia Kartasheva
Limassol
Summary
Versatile and dependable, honed exceptional customer service and table management skills at CPF Poker Federation. Demonstrated quick thinking and strong hand-eye coordination, significantly enhancing game efficiency and player satisfaction. Achieved notable improvements in operational efficiency and customer loyalty, leveraging dependability and expert game management abilities.
Overview
3
3
years of professional experience
Work History
Shop Manager
Cara
03.2024 - Current
- Enhanced customer loyalty by introducing personalized service initiatives.
- Conducted regular audits for accurate stock levels, minimizing overstock and shortages.
- Analyzed market trends to develop promotional strategies that increased foot traffic.
- Implemented upselling techniques for elevating average transaction values.
- Developed training programs for staff to improve service quality and team cohesion.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
Salon Administrator
Sole
09.2023 - Current
- Developed training materials to support onboarding of new staff.
- Organized events to foster team collaboration and strengthen workplace culture.
- Prepared reports to provide insights for decision-making processes.
- Coordinated team meetings for improved communication among departments.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted research to identify best practices for administrative processes.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
Dealer
CPF Poker Federation
11.2024 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Enforced game rules to maintain fair paly and avoid disputes.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Inspected table games and equipment to confirm proper function.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Received and documented patrons' wagers prior to beginning games.
Laboratory Assistant
Evromed
02.2022 - Current
- Collected samples to facilitate comprehensive testing and analysis.
- Achieved quality control standards with meticulous sample handling and documentation.
- Documented procedures to maintain accurate records for quality assurance.
- Performed routine laboratory tests by preparing samples and following established protocols.
- Compiled and organized lab results, streamlining reporting processes.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained documentation on tests performed in lab.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Interpreted laboratory results to provide technical advice to scientists.
- Assisted scientists by collecting and organizing laboratory data.
Salon Assistant
Hair Extensions Center
02.2023 - 06.2023
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Increased client retention with effective communication skills and timely appointment scheduling.
Education
Master Of Applied Science - Cell Biology, Genetics
V.N. Karazin Kharkiv National University
Ukranian, Kharkiv 03.2018
Skills
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
- Chip handling
- Card shuffling
- Table management
- Excellent customer service
- Stress tolerance
- Strong mathematical skills
- Game management
- Gaming commission compliance
- Guest service
- Gaming commission regulations
- Wager management
Languages
English
Upper intermediate (B2)
Ukrainian
Beginner (A1)
Greek
Advanced (C1)
Russian
Beginner (A1)
Turkish
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Timeline
Dealer
CPF Poker Federation
11.2024 - Current
Shop Manager
Cara
03.2024 - Current
Salon Administrator
Sole
09.2023 - Current
Salon Assistant
Hair Extensions Center
02.2023 - 06.2023
Laboratory Assistant
Evromed
02.2022 - Current
Master Of Applied Science - Cell Biology, Genetics
V.N. Karazin Kharkiv National University
Similar Profiles
Pardeep KaurPardeep Kaur
IT Support Officer at CaraIT Support Officer at Cara
Leilanie LeonardLeilanie Leonard
Client Service Manager at CaraClient Service Manager at Cara
Marik SismonMarik Sismon
Service Crew Member at CaraService Crew Member at Cara