Michalis Agapiou

As a passionate and dynamic Sales Representative, I specialize in building strong relationships and delivering superior customer service, with focus on identifying customer needs and crafting effective solutions. Key achievements and responsibilities include:

• Market Leadership and Brand Expansion: Actively represented Diplomat Distributors Cyprus Ltd in market, successfully introducing and managing over 200 new product codes across more than 12 new brands, significantly boosting market share and strengthening partner relationships.
• Making partnerships better and increasing profit
• Representing company in market through various tasks.
• Managing priorities to meet company productivity goals and deliver outstanding customer service.
• Key Performance Indicator (KPI) Management: Consistently met and exceeded company's KPIs by ensuring timely customer payments, efficient distribution of new products and brands, achieving sales volume and value targets, expanding customer base, and increasing shelf share to meet demand.
• Led brand promotional campaigns and communicated them to customers
• Managed our team’s budget.
• Researched market trends and competitor activities.
• Worked with team members to improve results.
• Developed and put in place sales strategies
• Attended industry conferences and meetings

• Managed distribution of company products to ensure wide market coverage.
• Achieved sales targets as set by sales department, contributing to company’s revenue goals.
• Maintained strong relationships with customers, enhancing customer satisfaction and loyalty.
• Expanding customer base
• Negotiating discount prices and keeping up with company's budget.
• Ensured timely collection of payments from customers, improving cash flow.
• Expanded customer base by 20% through strategic sales initiatives and effective customer engagement.

• Merchandised a diverse range of products and brands, including Coca Cola and Laiko Cosmos Trading, ensuring optimal product placement and visibility in stores.
• Managed orders for Agia Skepi products, demonstrating capability and gaining experience in order handling and fulfillment processes.

• Drove materials and crew to construction sites.
• Managed daily construction activities.
• Ensured projects were completed on time.
• Communicated with the team and stakeholders.
• Followed safety and construction rules.
• Coordinated with management (including reporting to the director, my father) to align daily operations with project goals

• Served customers and made drinks.
• Handled cash and payments.
• Promotion of the cafe

• Worked in plumbing at Pan Air Engineering.

• Worked in various roles, including at KFC and other restaurants, since age 16, especially during summer breaks and while at university.
• Handled customer service, operated cash registers, and ensured positive customer experiences in busy environments.
• Developed strong communication and people skills.