Md Faiz
Nicosia
Summary
Motivated and service-oriented hospitality student with hands-on experience in guest relations, sales, and reservations. Eager to contribute strong customer service and operational skills in a professional environment. Quick learner with international exposure and a passion for travel and tourism.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Two Chimp Coffee Shop
Nicosia
12.2024 - 08.2025
- Operated La Marzocco espresso machines to prepare a wide range of hot and cold coffee drinks.
- Specialized in milk steaming/texturing for cappuccinos, lattes, and flat whites.
- Maintained daily cleaning routines of coffee machines and ensured consistency in coffee quality.
- Delivered excellent customer service in a fast-paced café environment.
Cashier and waiter
Hurry Curry Restaurant
Nicosia
02.2024 - 11.2024
- Provided exceptional customer service in a fast-paced dining environment, addressing customer inquiries and concerns.
- Assisted in maintaining cleanliness and organization of the cashier area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely service and accurate order fulfillment.
- Managed inventory by tracking supplies and reporting shortages to management.
- Maintained cash drawer, ensuring all cash handling procedures were followed to minimize discrepancies.
- Handled customer complaints with professionalism, striving to resolve issues swiftly.
Receptionist
Shara Star (5 Star Hotel)
Mumbai
06.2023 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated guest requests and inquiries to enhance overall experience and satisfaction.
- Maintained organized filing systems for guest information and hotel records.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Handled cash transactions and processed payments accurately and efficiently.
Guest Relations
Aamby Valley City
Pune
11.2022 - 05.2023
- Worked in the Facilities Department as part of the Operational Training Programme.
- Assisted in handling VIP guest services, check-ins, and complaint resolution.
- Ensured high standards of hospitality and customer satisfaction.
- Collaborated with front office and concierge teams.
- Enhanced communication and problem-solving skills in a luxury hospitality environment.
- 7-Star Property
Manager
Tins Shade Company
Delhi
- Oversaw daily operations and team coordination.
- Managed sales, billing, and customer interaction.
- Developed experience in managing people and handling client requirements.
- Improved organizational and multitasking skills.
Education
B.A - Hotel Management
American College
Cyprus 10.2023 - 11.2025
2022 - Certificate in Hospitality
Frankfinn Institute
03.2022 - 02.2023
12th Grade -
10th Grade -
Skills
- Guest Relations & Hospitality
- Sales & Billing Management
- Communication & Interpersonal Skills
- Computer Literacy (MS Office, Data Entry)
- Reservation Systems (Amadeus)
- Front Office Operations
- Customer Service
Languages
- English
- Hindi
- Punjabi
- Basic Greek
Certifications Courses
- RESERVATIONS AND TICKETING, AMADEUS (Frankfinn Institute – World's No.1 Air Hostess Training Institute)
- DAFA Computer Course, Basics of MS Office & Digital Applications
Languages
Hindi
First Language
English
Advanced
C1
Punjabi
Advanced
C1
Greek
Elementary
A2
Timeline
Barista
Two Chimp Coffee Shop
12.2024 - 08.2025
Cashier and waiter
Hurry Curry Restaurant
02.2024 - 11.2024
B.A - Hotel Management
American College
10.2023 - 11.2025
Receptionist
Shara Star (5 Star Hotel)
06.2023 - 09.2023
Guest Relations
Aamby Valley City
11.2022 - 05.2023
2022 - Certificate in Hospitality
Frankfinn Institute
03.2022 - 02.2023
Manager
Tins Shade Company