Mariusz Wójcicki
Summary
Dynamic CRM professional with extensive experience at Medier Agency, excelling in campaign oversight and quality assurance. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in data analysis and leadership, consistently delivering actionable feedback to drive team performance and operational excellence.
Overview
3
3
Languages
5
5
years of professional experience
Work History
CRM Sweepstakes Executive
Medier Agency
Limassol
03.2026 - 05.2026
QA CRM Global
Medier Agency
Limassol
10.2025 - 02.2026
CRM Service Coordinator
Medier Agency
Limassol
01.2024 - 09.2025
Quality Assurance Support Manager
WeDoSupport
07.2021 - 12.2023
- Evaluated agents' performance monthly through analysis of chats, emails, and workflows on Slack and Backoffice NR1 / NR2 to ensure quality standards.
- Delivered mid-month and full-month performance reports biweekly to agents to track progress and identify areas for improvement.
- Facilitated one-to-one meetings with agents to provide personalized feedback and support their professional development.
- Developed weekly employee schedules to optimize staffing and meet operational needs.
- Processed annual leave and sick leave requests in BambooHR to ensure compliance with company policies.
- Create tasks in Jira to assign new permissions.
- Managed company image by communicating the latest updates through various channels.
Polish Customer Service Representative
Outono LTD
12.2020 - 06.2021
- Maintained prompt, empathetic communication with customers to enhance satisfaction
- Acknowledged and resolved customer complaints, ensuring positive experiences
- Demonstrated in-depth knowledge of company products to provide professional support
- Engaged with customers via live chat and email to address inquiries
Education
Master's degree - Public Administration
The John Paul II Catholic University of Lublin
POLAND01-2011
Bachelor's degree - Public Administration
The John Paul II Catholic University of Lublin
POLAND01-2009
Skills
- CRM management and campaign oversight
- Quality assurance and data analysis
- Problem solving and feedback delivery
- Leadership and effective communication
- Attention to detail
Languages
Polish
Native
Native
English
Upper Intermediate (B2)
B2
Greek
Beginner (A1)
A1
Timeline
CRM Sweepstakes Executive
Medier Agency
03.2026 - 05.2026
QA CRM Global
Medier Agency
10.2025 - 02.2026
CRM Service Coordinator
Medier Agency
01.2024 - 09.2025
Quality Assurance Support Manager
WeDoSupport
07.2021 - 12.2023
Polish Customer Service Representative
Outono LTD
12.2020 - 06.2021
Master's degree - Public Administration
The John Paul II Catholic University of Lublin
Bachelor's degree - Public Administration
The John Paul II Catholic University of Lublin