Mariia Danylenko

Customer Support Specialist with expertise in second-line support and resolving complex issues efficiently. Skilled in troubleshooting technical problems, streamlining customer support processes, and maintaining professionalism under pressure, especially during high-volume periods. Adept at collaborating with cross-functional teams to expedite issue resolution and enhance overall customer satisfaction. Highly proficient in multitasking, time management, and using ticketing systems to effectively handle customer inquiries. Fluent in Ukrainian (native), English (B1), and conversational in Spanish (A2). Committed to delivering exceptional service and ensuring a positive client experience.