Maria Pafiti
English Philologist
Zografou
Summary
Passion-oriented for providing excellent customer service. Friendly, personable and always professional. Results-driven, energetic with excellent time management abilities. Known for building strong relationships and delivering tailored solutions to meet their needs. Excels in collaborative environments and adapts swiftly to new challenges, ensuring success. Personable and adaptable individual with strong communication skills and positive attitude. Possesses foundational understanding with customer relationship management with proficiency.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Telesales Representative
Elepod
06.2024 - 09.2024
- Approaching customers via telephone with the aim of promoting, presenting and selling online services
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Overcame objections using friendly, persuasive strategies.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
Supervisor
Koumpi Café
01.2022 - 05.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Store Manager
Koulourades
01.2021 - 01.2022
- Store manager with main responsibilities: customer service, production of coffee and cold/hot drinks and cashier management
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
High School Diploma -
Foti Pitta Lyceum
Frenaros 04.2013 - 01.2016
National And Kapodistrian University of Athens - English Language And Literature
School of Philosophy
Athens 01.2016 - 01.2020
Skills
Results Driven
Open-minded
Problem-solving
Friendly and positive
Customer service
Decision-making
Goal oriented
Attention to detail
Analytical thinking
Personal Information
Date of Birth: 12/15/98
Training
Representations of the Dispossessed in the Twenty-First Century: Hospitality, Human Rights and the Subterfuges of Neoliberal Thinking, 2020
Research
- The Subaltern Predicament: Expatriation, Re-presentation and Voicelessness
- Examining ‘otherness’: Foreignness’s Misrepresentation Through the Eyes of An Anthropologist
- Climate Change: Collective Failure Resulting to Mass Extinction
Cooking, Pilates, Hiking, Reading
Cooking is a passion of mine, I love experimenting in the kitchen. Pilates and hiking keep me moving and feeling great, whether it’s stretching indoors or exploring a new trail. And reading? It’s my way to unwind, gain knowledge, and see the world from different perspectives.
Timeline
Telesales Representative
Elepod
06.2024 - 09.2024
Supervisor
Koumpi Café
01.2022 - 05.2024
Store Manager
Koulourades
01.2021 - 01.2022
National And Kapodistrian University of Athens - English Language And Literature
School of Philosophy
01.2016 - 01.2020
High School Diploma -
Foti Pitta Lyceum
04.2013 - 01.2016
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