Malgorzata Diallo
Bolton
Summary
Finished University with first class honours while I was working and taking care of children. While I was working for Social Insurance Institution I gain my transferable skills such as time management, communication and problem solving. I did volunteer in community kids club while I was living in Poland.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer service assistant
Avolta
04.2024 - Current
- Handled cash transactions accurately, maintaining financial integrity of till.
- Organised stock shelves neatly to improve overall appearance of shop floor.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Assisted in training of new staff members, ensuring consistency in service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Customer Helper
Jet2.com and Jet2holidays
01.2024 - 03.2025
- Encouraged teamwork amongst staff, promoting conducive working environment.
- Stayed updated on product features sharing knowledge with customers and enhancing their buying experience.
- Demonstrated empathy during customer interactions, thus building strong relationships with clients.
- Escalated complex customer issues to management ensuring fast resolution.
Cleaner
Time For U Cleaning
06.2024 - 01.2025
- Cleaning all areas required by customers, knowledge of how to use cleaning products, focus on details.
- Provided deep cleaning services for occasional move-in scenarios.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Responded swiftly to emergency situations requiring immediate clean up to minimise disruption.
- Kept communal areas tidy, well-organised for optimal functionality.
Retail and Customer Sales Assistant
Primark
10.2007 - 01.2024
- Demonstrate products, replenishment stock, handling cash in cash point
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Assisted customers to make informed purchasing decisions.
- Built relationships with customers through friendly interaction and assistance.
- Collaborated with 10 team members to meet daily sales targets.
- Organised marketing materials, promoting new products and discounts.
Warehouse Worker
Hendersons
10.2007 - 06.2009
- Performed manual lifting tasks responsibly, minimising risk of injury on job site.
- Assembled products efficiently, facilitating timely order fulfilment.
- Unloaded 15 deliveries daily, promptly sorting items into appropriate storage areas.
- Communicated effectively with dispatch teams to ensure prompt deliveries.
- Packed orders accurately to prevent damages during transit.
- Followed health and safety guidelines with diligent use of protective gear.
HR Administrator
Social Insurance Institution
03.1996 - 10.2002
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Facilitated collaboration between departments to address workforce planning and development needs.
Education
Bachelor - Business Management
University of Bolton
Bolton07.2018
Bachelor - Economy
High School of Economy
Warsaw2004
Skills
Transferable skills:
teamwork
attention to details
time management
communication
fluent English
proficient in Microsoft Office
Certification
Driving Licence, 06/01/93, Full driving licence without points
Personal Information
- Total Experience: 25
- Cleaning & Sanitation
- Retail
- Sales
Name & contact
Languages
Polish
Native
Timeline
Cleaner
Time For U Cleaning
06.2024 - 01.2025
Customer service assistant
Avolta
04.2024 - Current
Customer Helper
Jet2.com and Jet2holidays
01.2024 - 03.2025
Retail and Customer Sales Assistant
Primark
10.2007 - 01.2024
Warehouse Worker
Hendersons
10.2007 - 06.2009
HR Administrator
Social Insurance Institution
03.1996 - 10.2002
Bachelor - Economy
High School of Economy
Bachelor - Business Management
University of Bolton
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