Kyprianos Kesidis
Paphos
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Front Office Manager
Artemis Cynthia Complex
Paphos
03.2018 - Current
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Standardized office structures and processes to promote collaboration and increased performance.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Office Manager
Theo Sunset Bay Holiday Village
Paphos
03.2016 - 03.2018
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Standardized office structures and processes to promote collaboration and increased performance.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Guest Relations Officer
Theo Sunset Bay Holiday Village
Paphos
03.2015 - 03.2016
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Surveyed guests to check for areas in need of improvement.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Oversaw regulated greeting and internal processing of guests upon arrival.
Receptionist
Theo Sunset Bay Holiday Village
Paphos
03.2014 - 03.2015
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
Bartender
Alexander The Great Beach Hotel
Paphos
03.2008 - 09.2010
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up glassware, liquor and other necessary supplies for special events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Taught employees bar sales techniques, resulting in higher profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bar Waiter
Georgia Meze House
Paphos
04.2007 - 03.2008
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Answered customers' questions, recommended items and recorded order information.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
Bachelor of Arts - Graphic Design
University of Hertfordshire
Hatfield, England 09.2010 - 06.2013
High School Diploma -
Cyprus Academy of Arts
Limassol, Cyprus 01.2008 - 09.2010
IGCSE -
Private English Language School
Paphos, Cyprus 01.2005 - 12.2009
High School Diploma -
Technical School of Paphos
Paphos, Cyprus 09.2005 - 06.2008
Skills
Proficient in Photoshop
undefinedTimeline
Front Office Manager
Artemis Cynthia Complex
03.2018 - Current
Front Office Manager
Theo Sunset Bay Holiday Village
03.2016 - 03.2018
Guest Relations Officer
Theo Sunset Bay Holiday Village
03.2015 - 03.2016
Receptionist
Theo Sunset Bay Holiday Village
03.2014 - 03.2015
Bachelor of Arts - Graphic Design
University of Hertfordshire
09.2010 - 06.2013
Bartender
Alexander The Great Beach Hotel
03.2008 - 09.2010
High School Diploma -
Cyprus Academy of Arts
01.2008 - 09.2010
Bar Waiter
Georgia Meze House
04.2007 - 03.2008
High School Diploma -
Technical School of Paphos
09.2005 - 06.2008
IGCSE -
Private English Language School
01.2005 - 12.2009
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