Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Quality Assurance Supervisor
KPAX MARKETING
Limassol
02.2020 - Current
Was promoted to this position after 8 months of customer support services through online chats, email and telephone.
Assessing investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
Overseeing onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
Evaluating interactions between associates and customers to assess personnel performance.
Updating files with changes to procedures and content on company’s online drive.
Account Manager
H.C.H Advance Tech Solutions
Paphos
10.2018 - 11.2019
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Educated clients on new products or services to increase customer engagement with brand.
Reaching Sales Targets set by Regional Manager.
Providing clients with on-going updates on the market, positioning, and account performance.
Assisting clients with Trading Platform Education and Financial Trading Queries
Use of Microsoft Office and CRM Management.
Sales Advisor
CCA INTERNATIONAL (British Telecoms Agent)
London
07.2016 - 03.2018
Listened to customer details and offered matching solutions to meet wide range of requirements.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Demonstrated features, answered questions and offered solutions.
Responded to in-person and telephone requests for information about company offerings.
Outbound/Inbound calling to potential and existing residential customers on behalf of BT with the aim of generating sales. (Inbound and Outbound calls).
Being flexible/adaptable in a fast paced working environment.
Maintaining adherence to compliance areas, standards and processes with regards to the project criteria.
Finance Assistant Intern
SEDAN CHAIR TRADING
Bulawayo
03.2015 - 12.2015
Developed and analyzed various budgets and performed financial statement analysis.
Documenting the company’s systems in order to draw up a procedure manual for the following cycles: Sales, Procurement (Purchases), HR, Production and Accounting.
Completing monthly Stock Counts
Investigating stock variances monthly
Compiling weekly cash sales reports
Completing fuel audits on a monthly basis
Use of Microsoft office to complete audits/sales reports and stock counts.
Education
Bachelor of Commerce Honours - Business Management
RHODES UNIVERSITY
South Africa
01.2014 - 12.2014
Bachelor of Commerce - Economics And Business Management
Rhodes University
South Africa
01.2010 - 12.2013
Skills
Attention to Detail
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Timeline
Quality Assurance Supervisor
KPAX MARKETING
02.2020 - Current
Account Manager
H.C.H Advance Tech Solutions
10.2018 - 11.2019
Sales Advisor
CCA INTERNATIONAL (British Telecoms Agent)
07.2016 - 03.2018
Finance Assistant Intern
SEDAN CHAIR TRADING
03.2015 - 12.2015
Bachelor of Commerce Honours - Business Management
RHODES UNIVERSITY
01.2014 - 12.2014
Bachelor of Commerce - Economics And Business Management
Rhodes University
01.2010 - 12.2013
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Kanti KumariKanti Kumari
Customer Support Representative at Kpax Marketing Online Ltd.Customer Support Representative at Kpax Marketing Online Ltd.