Kenneth Kwesi Nyarko
Data Analyst
Lefkosa
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Customer Service Officer
Sardalya Catering Services Limited
Lefkosa
09.2021 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed data entry to record call notes, suggestions and questions.
Food Service Worker
Levent Chicken Factory
Lefkosa
03.2019 - 12.2021
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Subject Teacher
Presbyterian Senior High School
Mampong Akuapem
05.2015 - 02.2019
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Planned lessons, activities and trips to cover all required course material.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
Substitute Teacher, K-12
Ghana Education Service
Akropong Akuapem
09.2004 - 08.2011
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Education
Master of Science - Management Information Systems
Cyprus International University
North Cyprus 02.2019 - 06.2022
MBA - Business Administration
Cyprus International University
North Cyprus 09.2022 - Current
Associate of Arts - Archaeology And Theater
University of Ghana
Accra, Ghana 08.2011 - 05.2015
Associate of Arts -
Presbyterian College
Akropong Akuapem, Ghana 09.2001 - 08.2004
High School Diploma -
Twifu Praso Senior High School
Twifu Praso, Ghana 09.1997 - 12.2000
Skills
Complaint resolution
Timeline
MBA - Business Administration
Cyprus International University
09.2022 - Current
Customer Service Officer
Sardalya Catering Services Limited
09.2021 - Current
Food Service Worker
Levent Chicken Factory
03.2019 - 12.2021
Master of Science - Management Information Systems
Cyprus International University
02.2019 - 06.2022
Subject Teacher
Presbyterian Senior High School
05.2015 - 02.2019
Associate of Arts - Archaeology And Theater
University of Ghana
08.2011 - 05.2015
Substitute Teacher, K-12
Ghana Education Service
09.2004 - 08.2011
Associate of Arts -
Presbyterian College
09.2001 - 08.2004
High School Diploma -
Twifu Praso Senior High School
09.1997 - 12.2000
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