Kadiatou Diallo
Toronto
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Horton's Restaurant
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
Interpreter / Translator
Exacta Communication Made Simple
06.2018 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Bilingual Desk Gard
Gardworld
06.2021 - 01.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Maintained detailed records in compliance with agency standards and regulations.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Representative
Rogers Wireless
07.2019 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
Education
Diploma - Community Services Worker
Canadian All Care Colleges
Toronto Ontario 06.2023
Police Foundations - Canadian Common Law
Humber College
Toronto, ON07.2022
High School Diploma -
City Adult Learning Centre
Toronto, ON07.2018
Skills
- Communication
- Call Management
- Active Listening
- Problem Resolution
- Microsoft PowerPoint
- Money Handling Abilities
- Microsoft Excel
- Critical Thinking
- Problem-Solving Abilities
- Negotiation
- Sales Expertise
Languages
English
Full Professional
French
Native or Bilingual
Certification
Security license
CPR certified
First aid certified
Timeline
Bilingual Desk Gard
Gardworld
06.2021 - 01.2024
Customer Service Representative
Rogers Wireless
07.2019 - 10.2022
Assistant Manager
Tim Horton's Restaurant
06.2018 - Current
Interpreter / Translator
Exacta Communication Made Simple
06.2018 - Current
Diploma - Community Services Worker
Canadian All Care Colleges
Police Foundations - Canadian Common Law
Humber College
High School Diploma -
City Adult Learning Centre
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