JULIANNE GAIL SALGADO
Casino Dealer
Limassol
Summary
Experienced in a fast-paced service environment, I have developed strong communication and problem-solving skills. Proven success in managing and resolving customer inquiries efficiently. Seeking a new field to utilize these skills, improve team performance, and ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Casino Dealer
City of Dreams Mediterranean
04.2023 - Current
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
Customer Service Representative
Concentrix
06.2020 - 12.2021
- Amazon Selling Partner Support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Passenger Service Agent
Philippine Airport Ground Support Solutions, Inc.
08.2019 - 03.2020
- Company Overview: Royal Air
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
Philippines 01.2015 - 1 2019
High School -
Trece Martires City National High School
Philippines 01.2012 - 1 2015
Skills
- Effective Communication
- Customer Engagement
- Communication skills
- Creative Problem-Solving
- Fluent in English Language
- Microsoft Office Proficiency
- Mathematical Problem-Solving
- Supportive Team Collaborator
- Bilingual Communication Skills
Personal Information
- Place of Birth: Philippines
- Date of Birth: 11/17/98
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Certifications
- NC III Events Management Services, Lyceum of the Philippines University, Gen. Trias City, Cavite, Philippines [05/01/19]
- NC II Tourism Promotion Services, Lyceum of the Philippines University, Gen. Trias City, Cavite, Philippines [01/01/18]
- NC II Food and Beverage Services, Lyceum of the Philippines University, Gen. Trias City, Cavite, Philippines [02/01/16]
Internship
- Royal Air Philippines, Ninoy Aquino Ave., Paranaque City, Philippines [02/01/19]
- MacroAsia Airport Services (Philippine Airlines), International Passenger Airport, NAIA, Pasay, Philippines [01/01/19]
- PTC MIL-COM Aviation Training Center, Pasay, Philippines [17/12/19]
- Catholic Travel, Inc., UN Avenue, Paco, Manila, Philippines [04/01/17]
Timeline
Casino Dealer
City of Dreams Mediterranean
04.2023 - Current
Customer Service Representative
Concentrix
06.2020 - 12.2021
Passenger Service Agent
Philippine Airport Ground Support Solutions, Inc.
08.2019 - 03.2020
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
01.2015 - 1 2019
High School -
Trece Martires City National High School
01.2012 - 1 2015
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