Josue Enrique Beltran Serrano

Sr. Customer Service

Belmopan

Summary

Adept at transforming customer challenges into triumphs, I leveraged my problem-solving and active listening skills at Protel BPO to significantly enhance client satisfaction and loyalty. My adaptability ensured high-quality service under pressure, resulting in commendable retention rates and positive client feedback.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Customer Service Representative

Protel Bpo

09.2019 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Nazarene High School

Belize City, BZ

09.2013 - 07.2017

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Data entry

Time management

Call center experience

Data collection

Timeline