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A client-centric professional with a proven history in technical account management, IT service desk support, and customer service roles, emphasizing tangible outcomes. By adopting a proactive stance, I specialize in nurturing robust client connections, thereby elevating the quality of service delivery. My dedication consistently enhances the overall service experience, reflecting my commitment to client satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Dynamic professional with a proven track record at American Express, enhancing client satisfaction through expert travel planning and exceptional customer service. Skilled in GDS knowledge and relationship building, I excel in creating personalized experiences, leading to a significant increase in repeat business. Adept at multitasking and problem-solving, I consistently deliver results beyond expectations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


  Highly accomplished, versatile, and dedicated Customer Service Professional seeking an opportunity to leverage strong leadership abilities. Solid time management skills with the ability to prioritize and task to meet company and customer needs. A top record of sales with 100% satisfaction and a proven commitment to providing exemplary customer service in supporting an organization to achieve its established goals and objectives. VALUE OFFERED
  Relationship Building - merges solid interpersonal and communication skills to forge, nurture and maintain strong business and customer relationships. Enthusiastically collaborates with internal colleagues to achieve established goals and expectations.
  Knowledge and Expertise - demonstrates expertise in all areas of customer service, problem resolution, sales support, client acquisition and retention, follow up, and client relations.
  Team Building and Motivation - effectively communicates with and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.
  Customer Service - blends integrity, innovative thinking, and leadership attributes to ensure first- rate customer satisfaction. Optimizes service delivery using superior decision-making talents, critical thinking skills, and an unwavering drive to excel.
  Competitive Drive & Strategic Thinking - personable, persuasive and highly respected for strong conflict resolution skills, displaying a positive leadership approach, and consistently surpassing goals.

Personable and dedicated Customer Service Representative with extensive experience in call industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 24 years of experience in quickly resolving complaint issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Self-motivated professional with a background conducting market research and implementing pricing methodologies. A determined Pricing/Product Analyst with exceptional data assessment, relationship building and analytical skills.

IZABELA MIHAYLOVA

Summary

Overview

Work history

Travel consultant

Head cashier

Cashier

Education

Degree in Tourism and Hospitality Management -

Master of Science in Behavioural Economics -

High School Diploma -

Skills

Languages

Affiliations

Timeline

Master of Science in Behavioural Economics -

Travel consultant

Head cashier

Degree in Tourism and Hospitality Management -

Cashier

High School Diploma -

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