An efficient and highly reliable professional with varied experience in customer service, automotive repair, technical repair, and sales. Efficient in optimizing processes, delivering high-quality service, and generating team triumphs. Strong analytical problem-solving capabilities, multitasking skills, and strong client relationship-building abilities. English, Russian, and Greek are fluent languages. Prepared to accept flexible working hours and dynamic challenges of multitasking. Committed to continuous education and development to stay up-to-date with industry advancements.
Part time delivering food orders with my own car.
As a Fleet Onboarding Specialist at Flexcar, I was responsible for preparing vehicles and guiding customers through the onboarding process to ensure a seamless and satisfying experience. My role combined technical knowledge, customer service, and operational coordination.
Key Responsibilities:
Provided high-quality mobile detailing services for a variety of clients, including exterior washes, waxing, polishing, interior vacuuming, upholstery cleaning, and engine bay detailing.
Scheduled and managed client appointments, maintaining clear communication to confirm details and address special requests.
Operated a fully-equipped company van, ensuring tools and supplies were properly organized and well-maintained for efficient service.
Delivered exceptional customer service by addressing client needs, providing expert recommendations, and ensuring satisfaction with every service performed.
Monitored and maintained inventory of detailing products, restocking as necessary to ensure availability for every job.
Managed time effectively to ensure timely completion of appointments while maintaining the highest standard of quality.
Handled administrative tasks including logging service details, processing payments, and following up on customer feedback to improve service quality.
Engaged in direct sales, exceeding targets through effective
communication and persuasion skills.
Built and maintained relationships with clients to ensure repeat business.
Conducted market research to tailor sales strategies to customer needs.
Fleet Management
Customer Onboarding & Support
Vehicle Inspection & Preparation
CRM & ERP Software Proficiency (HubSpot, JD Edwards)
GPS Device Installation & Programming
Mobile Detailing & Auto Care
Technical Troubleshooting & Repair (Electronics)
Shop & Inventory Management
Staff Training & Mentorship
Team Leadership & Supervision
Operational Coordination
Time Management & Self-Scheduling
Contract Explanation & Lease Agreement Guidance
Customer Relationship Management
Administrative Documentation & Reporting
Sales & Product Promotion
Complaint Handling & Conflict Resolution
Multitasking in Fast-Paced Environments
Health & Safety Compliance