IRAKLEIOS DAMOTSIDIS

Part time delivering food orders with my own car.

As a Fleet Onboarding Specialist at Flexcar, I was responsible for preparing vehicles and guiding customers through the onboarding process to ensure a seamless and satisfying experience. My role combined technical knowledge, customer service, and operational coordination.

Key Responsibilities:

• Vehicle Preparation: Conducted full vehicle readiness checks including car washes, tire inspections, fluid level checks, and coordination of routine maintenance and service with dealers.
• Customer Onboarding: Delivered in-person vehicle walkthroughs, explained car features, and ensured customers understood vehicle operation and lease agreement terms.
• Contract Guidance: Clearly explained Flexcar lease agreements and answered customer questions to ensure transparency and satisfaction.
• CRM & Office Administration: Utilized HubSpot and JD Edwards ERP systems for customer management, fleet tracking, and operational documentation.
• GPS Programming: Installed and configured GPS tracking devices for new fleet vehicles to ensure proper monitoring and fleet compliance.
• Self-Scheduling: Independently managed daily workflow, prioritizing between vehicle servicing, customer appointments, tire changes, and administrative tasks.

Provided high-quality mobile detailing services for a variety of clients, including exterior washes, waxing, polishing, interior vacuuming, upholstery cleaning, and engine bay detailing.

Scheduled and managed client appointments, maintaining clear communication to confirm details and address special requests.

Operated a fully-equipped company van, ensuring tools and supplies were properly organized and well-maintained for efficient service.

Delivered exceptional customer service by addressing client needs, providing expert recommendations, and ensuring satisfaction with every service performed.

Monitored and maintained inventory of detailing products, restocking as necessary to ensure availability for every job.

Managed time effectively to ensure timely completion of appointments while maintaining the highest standard of quality.

Handled administrative tasks including logging service details, processing payments, and following up on customer feedback to improve service quality.

• Technical Repairs: Expertly diagnosed and repaired a wide range of electronics, including smartphones, computers, gaming consoles, and other devices. Ensured high-quality, efficient repair service while adhering to company standards.
• Customer Service & Support: Responded promptly to customer emails, addressing inquiries and resolving issues in a professional and friendly manner. Provided technical support, troubleshooting, and advice to customers both in-person and remotely.
• Ticketing & CRM Management: Created and managed service tickets within the company’s CRM, ensuring clear communication and seamless service tracking from initiation to completion.
• Phone Support: Handled incoming customer calls, offering assistance with repair statuses, product questions, and service inquiries, while maintaining a high level of customer satisfaction.
• Shop Management: Took full responsibility for shop operations, ensuring smooth workflow, maintaining cleanliness and organization, and meeting customer demands in a fast-paced environment.
• Inventory Management: Monitored and maintained accurate inventory of accessories, parts, and supplies, placing orders as necessary to avoid shortages and ensuring parts availability for repairs.
• Employee Training & Development: Trained and mentored new and existing employees, fostering a team-oriented environment while ensuring all technicians were up-to-date on the latest repair techniques and customer service standards.
• Sales & Product Promotion: Actively sold accessories, providing customers with recommendations based on their device needs. Increased sales by effectively cross-selling and upselling relevant products.

Engaged in direct sales, exceeding targets through effective
communication and persuasion skills.
Built and maintained relationships with clients to ensure repeat business.
Conducted market research to tailor sales strategies to customer needs.

• Team Leadership & Supervision: Led and managed a team of 40 employees, ensuring efficient daily operations and a positive work environment. Motivated and coached staff to maintain high performance and customer satisfaction standards.
• Staff Training & Development: Trained new hires on company policies, procedures, food safety standards, and customer service expectations. Provided ongoing training and support to ensure all employees were up-to-date on operational guidelines.
• Customer Service Excellence: Handled customer complaints, concerns, and inquiries in a professional and timely manner. Ensured a high level of customer satisfaction by maintaining a clean, efficient, and welcoming store environment.
• Operational Oversight: Managed restaurant operations, including overseeing food preparation, inventory, quality control, and health & safety compliance. Ensured adherence to all company policies and local regulations.
• Shift Management: Oversaw multiple shifts, ensuring proper staffing levels, delegating tasks, and maintaining operational efficiency during peak hours. Managed cash flow, balanced tills, and handled cash deposits.
• Sales & Financial Management: Monitored daily sales and expenses, working to meet or exceed revenue targets. Implemented promotional campaigns and special offers to drive sales growth. Managed food and supply inventory to optimize cost control and minimize waste.
• Health & Safety Compliance: Ensured that all food safety standards, hygiene protocols. Conducted regular inspections and audits to guarantee compliance with company and local regulations.
• Scheduling & Payroll: Created employee schedules to ensure adequate staffing levels while minimizing labor costs. Processed payroll and managed timekeeping to ensure accurate compensation for all staff.