Hugo Contreras
Hospitality Sales Manager
Belmopan
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Roaring River Golf & Accommodations Ltd.
03.2023 - 03.2024
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Island Manager
King Lewey Island Resort
03.2022 - 07.2023
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Assistant General Manager
Sleeping Giant Rainforest Lodge
10.2020 - 04.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Operations Manager
Bolontiku Boutique Resort
05.2015 - 07.2018
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
Criminal Records Database Analyst
Guatemala Police Department
09.2012 - 04.2015
- Proactively engaged in ongoing professional development to maintain expertise in current database management systems and practices.
- Effectively translated raw data into actionable insights via the creation of clear visuals and reports which facilitated informed decision-making amongst stakeholders.
- Maintained up-to-date knowledge of industry trends, staying current on advancements in database technology to ensure optimal performance for clients'' systems.
- Ensured data security by implementing access controls, encryption, and regular database backups.
Education
High School Diploma -
Anglican Cathedral College
Belize City 05.2001 -
Technical - Network And System Administration
BM Computacion
Guatemala City 05.2001 -
Technical - Graphic Design
BM Computacion
Guatemala City 05.2001 -
Skills
Business Development
Vendor Sourcing
Distribution Management
Workflow Planning
Customer Retention
Customer Relationship Management
Supply Chain Management
Bilingual
Sales Analysis
Purchasing
Consistently meet goals
Timeline
General Manager
Roaring River Golf & Accommodations Ltd.
03.2023 - 03.2024
Island Manager
King Lewey Island Resort
03.2022 - 07.2023
Assistant General Manager
Sleeping Giant Rainforest Lodge
10.2020 - 04.2022
Operations Manager
Bolontiku Boutique Resort
05.2015 - 07.2018
Criminal Records Database Analyst
Guatemala Police Department
09.2012 - 04.2015
High School Diploma -
Anglican Cathedral College
05.2001 -
Technical - Network And System Administration
BM Computacion
05.2001 -
Technical - Graphic Design
BM Computacion
05.2001 -