Hugo Castañeda

I am responsible for delivery of packages from the US to customers in the Belize City area. Delivery includes ensuring invoices are paid and collected if not paid, and also keep completed paperwork. Items are to be delivered in a timely manner and also in best conditions possible.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Managed customer inquiries and complaints in polite and professional manner.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Expedited deliveries to meet customer deadlines and requirements.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Kept detailed records of deliveries and money received from customers.
• Operated light trucks to deliver loads as far as 50 miles from home location.

• Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
• Managed payroll data entry and processing for 25 employees to comply with predetermined company guidelines.
• Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
• Reduced operating costs through meticulous budget management and cost analysis.